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  1. #1
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    Jan 2019
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    Exclamation [GL504GM] Audio disappears randomly.

    GL504GM - ES040T

    Bios version: 307

    CPU: i7-8700HQ

    Memory amount in GB: 16

    GPU: nVidia GTX 1060 6GB

    SSD/HDDs/Optical drives: 128GB ssd / 1TB hybrid

    AC Adapter: original ASUS adapter

    Operating system: Win 10 64-bit

    Original ASUS factory image or clean install? Original factory Win10, full updated

    Microsoft Activated yes/no? YES

    Drivers Installed (include version and especially any non-ASUS approved notebook drivers): Original ASUS drivers

    Any third Party temp/voltage software installed: No

    System Overclocked (provide details)? No

    Any hardware upgraded? No, all factory original hardware


    My laptop's audio stops randomly with no prompt whatsoever: on boot, on Chrome, on MPC-HC, Netflix app, games after being closed. It reappears, it disappear again without opening any program.
    The only solution I have found is to wake the speakers up by going to Speakers properties or moving the sound level on volume mixer with the mouse.

    I have tried to disinstall sonic studio, sonic radar, to update the BIOS, to search real Realtek drivers but with no luck (on the official site there is a "fishy" one? With a .txt to how install it but nothing really happens?). Also reset Windows to factory, updated it with no game installed, and it also happens.
    How is it even possible?
    Click image for larger version. 

Name:	sound_devices.jpg 
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ID:	78434 (after Win reset, nVidia WDM does not have this downward arrow on top)
    Click image for larger version. 

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ID:	78435 (this message appeared after the Win reset, without asking any installation/update authorization)


    Now I read about a lot of people having TONS of performance problems while playing games. This machine should be able to do it without this kind of issues.
    I had to move out from my country for work, so I could not take my desktop with me.
    I am seriously thinking about asking a RMA and buy parts for a new desktop PC. With the same price range I will surely build a better desktop than this soup of issues.
    Last edited by dan_himura; 01-24-2019 at 10:54 AM.

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