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  1. #1
    ROG Member Array Martines91 PC Specs
    Martines91 PC Specs
    MotherboardAsus ROG Crosshair VI Hero
    ProcessorAMD Ryzen 7 1700
    Memory (part number)Corsair Vengeance PRO LPX (CMK32GX4M2A2400C14R)
    Graphics Card #1ASUS ROG STRIX 2080Ti O11 CoD Edition
    MonitorASUS ROG SWIFT PG348Q
    Storage #1Samsung 960 EVO 250GB M.2 NVMe
    Storage #2WD Black 1TB + WD Blue 3TB + Samsung 850 EVO 1TB
    CPU CoolerASUS ROG Ryujin 360
    CaseNZXT Noctis 450 ROG
    Power SupplyEVGA SuperNova 750 P2
    Keyboard ASUS ROG Claymore (MX Blue)
    Mouse ASUS ROG Spatha
    Headset ASUS ROG Centurion 7.1
    Mouse Pad ASUS ROG Sheath
    OS Windows 10 Pro
    Network RouterASUS ROG Rapture GT-AC5300
    Accessory #1 ASUS ROG XRANGER, ASUS ROG Phone
    Accessory #2 ASUS ROG Collectibles & Wear (a lot)
    Accessory #3 ASUS ROG Aura Terminal, ASUS ROG Spotlight

    Join Date
    Jul 2017

    ROG Phone problems

    So I've already contacted asus support and they told me to do an RMA but it has one catch, wtf will I use in the meantime??

    My problems are:

    • Constant resetting / turning-off in my pocket

    • Constant signal-loss in a 4G environment

    • Constant "no sms-gate"

    • Bluetooth 5.0 is worthless in this phone since it can't connect to 2 devices at the same time (Samsung could)

    I'm seriously thinking of returning this phone and going back to Samsung at this moment

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    Hi Martines,

    I moved your thread here for open discussion. The Service Inquiries section is for if you have issues with an existing RMA and other users are not allowed to discuss with you there.

    Personally, I would try to exchange it at the place of purchase if you can. RMA through ASUS is going to take longer as you noted. Next time you talk to ASUS I would ask if express RMA is available. Tell them you need a phone. You might have to pay a deposit or have a credit card on file but at least you would have a phone.

    Powering off sounds like something may be loose inside the device. I definitely wouldn't want to keep using it if it was me.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

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