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  1. #1
    ROG Junior Member Array
    Join Date
    Jan 2019

    Angry Asus rma nightmare

    Good Morning,

    I come here to share what is happening to me.

    On the 27th of November I went to the store to deliver an Asus Rog Strix Z370-i motherboard because it did not start. In the store they checked the motherboard and CPU pins and everything was OK.
    On December 17th I received an email saying that the problem was the CPU pins (which was checked by the store) and that I had to pay for the repair. I emailed the store and Asus to report and complain about the situation and did not change the answer. I was obliged to accept and have to pay for this repair (on 8 January).
    Today, after 2 months, I continue without the motherboard ...

    I am really disappointed with the Asus brand because I have always been a consumer of the brand, especially ROG. It's a good time to change ...

    RMA: NLA1JB4208
    S/N: H9M0AJ017341

    To this day, I do not know about the motherboard.

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