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  1. #1
    ROG Guru: White Belt Array
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    Post Letter to ASUS for addressing GL504 series problems [PLEASE SIGN]

    PLEASE SIGN PETITION ON CHANGE.ORG- we hit 30! We need MORE!
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    Our threads on:
    Linus Tech Tips
    4PDA (RUS)

    Dear ASUS employees,
    I will provide detailed explanation of possible solutions that users of GL504 encountered.

    On behalf of GL*04** owners community i kindly ask to take a very close look on information below, and provide support for ASUS consumers with your products.

    Firstly, please understand that we are LOYAL CONSUMERS of ASUS RoG brand.
    We're not offensive, but we act with integrity and ask to eventually solve problems with cooling system of GL series book under which they struggle from GL*02 generation. We did a lot of test, executed thousands of experiments and successfully obtained and diagnosed the issues with your products.

    I ask you to provide following fixes in further BIOS update:
    1. FIX fan curve to eliminate any possible stuttering lags and freezes, fans are not correctly synchronized with temps - so they "delay" while adjusting to current temps. Due limited possibilities of adjustments that can be made in BIOS - we are not able solve this problem by ourselfs.
    2. Adjust temperature thresholds: GPU and CPU to eliminate possible BiDirectional throttling triggering (BDPROCHOT).
    3. Solve problem with Nahimic service, loss of sound. It's creepy, sick problem!
    4. Come to your official RoG Forum, and join dialogue: we are eager to help you make your products better.


    Above are ESSENTIAL issues to be fixed.


    Following non-critical updates:

    (!) Picture distorted picture while external monitor connected in "Monitor Only Mode"

    Followed below by OPTIONAL items that can be implemented:
    1. Unlock manual fan control in RoG game center, which is used on baseline of "Overboost" mode to eliminate any possible risk of overheating. IMHO THERMALS MUST BE over noise.
    2. Unlock XMP profiles options to make users able to use different RAM modules.
    3. Hardcode undervolts for CPU and Cache voltages and GPU; - they GREATLY increase thermals and performance, but not solving fan issue, stuttering and lags - because fan curve is badly adjusted for all possible performance mods of GL-series.


    IMHO, ASUS you're making brilliant products! But user, client, consumer values are ruined by this problems. Lack of communication and deaf ear to your community making situation even worse. I kindly ask to help us, people who spend their hard-earned money to enjoy your great products.

    Thank you, we wish you very best.


    I kindly ask EVERY OWNER of GL*04 series owners to sign this letter, and draw ASUS officials attention to this situation.

    Please reply, share, promote by any possible meant this message. This is only way to receive solution for problems and make ASUS products better.
    Last edited by McCoy; 02-28-2019 at 08:48 AM.

  2. #2
    ROG Member Array McPcholkin's Avatar
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    I fully support

    I fully support, I will also note an insufficient number of ventilation holes in the bottom cover, I have to drill them myself to reduce the temperature by 10 (!!!) degrees.


    I also note the low quality of the choke-coils in the CPU power supply system, which causes COIL WHINE and you have to disable the processor's C1E instructions.

  3. #3
    New ROGer Array
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    I fully support!!!!!

    I fully support!!!
    My GL504GM have sound serious problem.
    When I bought this laptop, I immediately faced serios problem about audio disappearing randomly.
    Asus,please help me thanks.

  4. #4
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse Microsoft PN7-00004 Bluetooth Mobile Mouse 3600
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 x64
    Accessory #1 XBox One S Bluetooth Gamepad
    Accessory #2 Competition Pro USB arcade joystick SpeedLink SL-6603-SPORTS-EU
    hexaae's Avatar
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    I support that, even though for me the only BIG issue is with inverse ghosting for AUO B173HAN03.2 displays (GL703GS series) as explained here:
    https://rog.asus.com/forum/showthrea...verse-ghosting
    which is an authentic manufacturing defect in many ASUS ROG laptop models, not a fine-tuning request like the above...
    Last edited by hexaae; 02-23-2019 at 07:56 AM.

  5. #5
    ROG Enthusiast Array
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    Signed and supported! (Didnt find any external link to a petition, the subject is in itself?)
    As an owner of a GL504GS that encounters the exact below two points

    1.FIX fan curve to eliminate any possible stuttering lags and freezes, fans are not correctly synchronized with temps - so they "delay" while adjusting to current temps. Due limited possibilities of adjustments that can be made in BIOS - we are not able solve this problem by ourselfs.
    2.Adjust temperature thresholds: GPU and CPU to eliminate possible BiDirectional throttling triggering (BDPROCHOT).

    ps : McCoy, you're a gem.
    ps2 : I finally found someone of experience providing thermal repast, i should have it done by next week (will use noctua nth1) can't wait to post my results and i'm wondering if i will be able to then unlock turbo boost and enjoy the 3.9ghz i goddamn payed for ;D

  6. #6
    ROG Enthusiast Array
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    SIgned and supported !!!!!!

    Unfortunatly the BIOS 307 did not bring the desired improvement. I like your laptops and the current Cooling design (GL504GM) is technically totally capeable of dealing with the temperatures. There must be something on the software side. It would be a shame if a have to sell my Laptop and buy from another manufacturer.

    Please help us.

    Regards

  7. #7
    ROG Guru: White Belt Array
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    Quote Originally Posted by mp271901 View Post
    Unfortunatly the BIOS 307 did not bring the desired improvement. I like your laptops and the current Cooling design (GL504GM) is technically totally capeable of dealing with the temperatures. There must be something on the software side. It would be a shame if a have to sell my Laptop and buy from another manufacturer.

    Please help us.

    Regards
    The cooling is 110% capable to handle even hotter hardware -> i greatly increased performance of m machine by applying cooling metal. At first it seemed things got better - but then, AGAIN stutters + lags + freezes.

    Something is deffinetly wrong with fan curve and cooling alghorithms. It will super great if they will provide some tool which automatically identifies capabilities and adjust fan curve (like MSI Overclock Scanner, but for fans).

  8. #8
    New ROGer Array
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    I've yet to receive my own 704 laptop but if this is an issue(s) I'll be dealing with, hell yeah I'll sign!

  9. #9
    ROG Member Array
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    i agree with this and fully support. ASUS needs to start manning up

  10. #10
    New ROGer Array
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    I fully support. ASUS should fix their top model. For what we pay money? For trash?

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