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  1. #1
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    RVE10 - Sound problems, SupremeFX Hi-Fi not functioning

    Hello everyone. Overall I've been very happy with Asus ROG's high end products so when I went to purchase the Rampage V Edition 10 X99 motherboard, I was very happy to see the inclusion of the audio features. The idea that the baseline sound chipset was on the level of many Asus Xonar discrete cards and the bay-mounted SupremeFX Hi-Fi offered similar performance to discrete headphone amps/DACs was appreciated. While everything started out well it appears that, like many others who seem to post here, problems have arisen.

    At current I am using Windows 10 x64 (and Linux) and while the standard SupremeFX / Realtec back panel audio seems functional (connected to a pair of AudioEngine 5+ speakers) and using what I believe to be the latest driver listed, I recently noticed the issue that the front-panel SupremFX Hi-Fi bay device seems completely non-functional. Trying to plug in a headset (with dual 3.5mm jacks) I was surprised to find it seemed to simply not exist. Opening the Hi-Fi utility shows an unusual picture (attached to this post) in the utility is present but all of the fields are blank.. Has anyone else run into this problem before?

    Suffice it to say, the Hi-Fi bay doesn't seem to be detected, not by the OS sound config, not visible in the SupremeFX / Realtek utility, nor does its own Hi-Fi utility show anything useful. Anyone have some ideas? From others posts it seems there have been issues so perhaps the answer is out there as well, lest I have to just consider the poor thing non-functional; a frustrating end for such a high end special feature of a high end motherboard.

    Thank you

    Click image for larger version. 

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  2. #2
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(3) SSD's - Samsung 960 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
    OS Windows 10 Pro 64-Bit
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    Check first to see if this service is running on your computer: SvAuxSrv.exe. That is the SupremeFX HiFi service. It has to be running in order to use the drive-bay DAC.
    Davemon50

  3. #3
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    Yes, that process is running according to the details pane in the Task Manager. I also tried manually killing the process and restarting it from the .exe directly, before launching the Hi-Fi Control Panel shortcut again.

  4. #4
    ROG Guru: Brown Belt Array Vlada011 PC Specs
    Vlada011 PC Specs
    MotherboardRampage V E10 (BIOS 1903)
    ProcessorIntel®i7-5820K (4.5GHz 1.325V)
    Memory (part number)CMD16GX4M4A2666C15
    Graphics Card #1ASUS GTX1080Ti Poseidon
    Sound CardSound Blaster ZxR
    MonitorSamsung P2450H
    Storage #1Samsung 970 EVO PLUS 1TB
    Storage #2Samsung 850 EVO 1TB/WD Black 2TB
    CPU CoolerEK RGB Monoblock RVE10
    CaseLian Li PC-O11 WXC
    Power SupplyEVGA 1200 P2
    Keyboard Deck 87 Francium PRO - MX Brown DS PBT
    Mouse Logitech G900
    Mouse Pad Steeseries QCK
    Headset/Speakers CREATIVE T5900 5.1
    OS Windows 10 Pro x64 v1903
    Accessory #1 iPhone SE Space Grey
    Accessory #2 EK XRES D5 Revo 100 Glass PWM + CoolstreamPE 360
    Accessory #3 Noctua NF-A12x25 PWM x3 (radiator)
    Vlada011's Avatar
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    Onboard audio solutions are not capable to compete with 60-70$ worth sound card. Simply difference is visible.
    Investing in dedicate sound card is very important for me. I not use Supreme Hi-fI, but I use SBZxR.
    Looks like EVGA build some high end desktop sound card great for active PC speakers.


  5. #5
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(3) SSD's - Samsung 960 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
    OS Windows 10 Pro 64-Bit
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    Do you have both connections securely made to it in the back of the unit? Select it in your Windows playback devices also if you need to.
    Davemon50

  6. #6
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    The Asus SupremeFX Hi-Fi DAC is an absolute mess and seems completely abandoned by Asus. As for your issues, I am currently running Win 10 x64 build 1809 and it is detected. There might be issues if you're on an insider build of Windows. Also, check device manager to see if it is detected under audio and "sound, video, and game controllers". The latest official driver that I got working "the most" is 1.9.114.21 since the other ones are not signed properly. This driver actually lets you toggle mic/line in and see the difference in your audio devices but you might have to manually install the inf file.

    Be aware that this DAC has numerous issues:
    • The DAC doesn't work with Sonic Studio II/III
    • The microphone does not switch properly to "microphone" from "line in" and results in very low volume
    • The driver for 1.9.114.26 never installs properly as it uses generic microsoft drivers. If you try to install the actual Asus/Savitech drivers they're not signed properly
    • Even if you use the older driver with proper driver signage that allows you to switch from line to mic on the mic input, the microphone has no volume adjustment, and still sounds too quiet to use.


    I have been in contact with Asus support since August 2018 and have been trying to get these issues resolved but they keep running in circles. I have spoken to 10 unique individuals at the Asus service center! I was told initially that a new driver would be out by the end of September 2018. That never happened. I was then told again that "Asus HQ" was working on the driver again. Occasionally I get completely off topic emails about basic troubleshooting steps as well. My latest response from Asus said they resolved the issue by telling me that the microphone volume is low so that the line out sound quality is high... No coordination on resolving this issue. They didn't address anything about the driver not being signed or installed correctly. I think it's telling that they didn't continue selling this DAC with the latest ROG boards.

  7. #7
    New ROGer Array Stanislav_+7 PC Specs
    Stanislav_+7 PC Specs
    MotherboardASUS ROG RAMPAGE V EDITION 10
    ProcessorI7-6900K
    Memory (part number)G.Skill F4-3200C14Q-32GTZ
    Graphics Card #1ASUS ROG STRIX-RTX2080-O8G-GAMING
    MonitorASUS MX34VQ
    Storage #1Samsung 970 Pro 1 Tb
    Storage #2WD1000DHTZ x 4 (disk space Windows)
    CPU CoolerNoctua NH-D15
    CaseCorsair Graphite 600T
    Power SupplyCorsair HX1000i
    Keyboard Logitech Wireless MK710
    Mouse Logitech Wireless M705
    Mouse Pad Cougar gaming mouse pad speed 2 XL
    OS Windows 10 Pro 64bit REV.1903
    Accessory #1 ASUS BW-16D1HT
    Accessory #2 ASUS BW-16D1HT
    Accessory #3 NZXT Aperture M
    Stanislav_+7's Avatar
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    Quote Originally Posted by CaptainPhaser View Post
    I have been in contact with Asus support since August 2018 and have been trying to get these issues resolved but they keep running in circles. I have spoken to 10 unique individuals at the Asus service center! I was told initially that a new driver would be out by the end of September 2018. That never happened. I was then told again that "Asus HQ" was working on the driver again. Occasionally I get completely off topic emails about basic troubleshooting steps as well. My latest response from Asus said they resolved the issue by telling me that the microphone volume is low so that the line out sound quality is high... No coordination on resolving this issue. They didn't address anything about the driver not being signed or installed correctly. I think it's telling that they didn't continue selling this DAC with the latest ROG boards.
    Kind day.
    There are what updates about SupremeFX Hi-Fi for Win10 1903?

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