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  1. #1
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    ASUS Tech support needed - Where to get G74 secondary HDD cable ?

    Based on this message thread:
    http://www.asusrog.com/forums/showth...rd+drive+cable
    I believe my laptop should have the second hard drive cable. ASUS tech support disagrees - repeatedly, for over an hour. I'm not going to waste any more time arguing the point, I'll buy the stupid thing, but they keep referring me to the ASUS estore to get it. The problem there is the ASUS estore doesn't sell this cable. I know, I called. ASUS tech support can't/won't provide me with a part number. A search on the store website shows nothing but the caddy, and I don't need the caddy. I have one. I need the cable. The estore employee (who was considerably more courteous and helpful than the tech support people) also can't find one to sell me.

    Where can I get this cable? I'd obviously appreciate a response from someone associated with ASUS, but anyone who can tell me where I can get this thing would be appreciated. I bought this model so I could install an SSD. I've got the SSD, but can't hook it up.

  2. #2
    ROG Guru: Black Belt Array JRd1st's Avatar
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    If Chastity woild deign to read a pm from a regular customer she may be able to help you.
    Read the User's Manual for more info.



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  3. #3
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    To make sure you get everything you need, Scott, be aware that it's not just a cable. There's also a connector/PCB needed for that second drive. It sounds like you need that whole assembly, plus cable.

  4. #4
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    Quote Originally Posted by BrodyBoy View Post
    To make sure you get everything you need, Scott, be aware that it's not just a cable. There's also a connector/PCB needed for that second drive. It sounds like you need that whole assembly, plus cable.
    The connector for the ribbon cable is right there and there's no room for a PCB - unless you're referring to the end of the cable where the SATA plug connects to the HD?

  5. #5
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    The first hard drive connects to an integrated connector. The second hard drive requires a little adapter. I'll take a couple photos and post....

    Here you go...this is the cable and connector removed together:

    Click image for larger version. 

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ID:	4584Click image for larger version. 

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  6. #6
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    Excellent, thanks much.

  7. #7
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    I just pulled back the tape and found the product sticker: It's this exact board, with this part number.

    And here's the cable, which is sold as a separate part.

  8. #8
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    Thanks much! I've contacted the ASUS estore, and they don't have it, but they're placing an order to get it. Unfortunately, no ETA. The (still courteous and helpful) estore employee said she'll call me when she has an idea of when they're expected to be in stock.

    What they need to do is get the same person hiring for both the estore and tech support. Clearly one of them is doing it right, and the other.... not so much.

  9. #9
    ROG Guru: Orange Belt Array Boosted_R's Avatar
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    Did you check box for it ? like in said in the other tread, its taped in the weirdest places........strange, no cable for you though, what model G74 do you have ?
    GL702VSK / GTX 1070 / M.2 960 EVO

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  10. #10
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    Quote Originally Posted by Boosted_R View Post
    Did you check box for it ? like in said in the other tread, its taped in the weirdest places........strange, no cable for you though, what model G74 do you have ?
    Wow...where do they put it? In that box with the power cables? You'd think they'd tape it inside the drive bay, to avoid confusion.

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