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  1. #21
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    Quote Originally Posted by raju2529 View Post
    Where is battery report.
    I cannot upload html files with the forum interface, so i had to change the extension in .pdf: change them back into html or tell me if I have to upload them somewhere else.

    PS: oddly enough, after I have deleted some cookies with CCleaner, I was able to boot the pc from 25% battery status: never happened before and the usage of CCleaner regarding the battery issue was completely unintentional.
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  2. #22
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    Quote Originally Posted by raju2529 View Post
    Where is battery report.
    Happened again, dead at 17:27; here is the newest report in jpg. You can still find the old one in pdf, to be changed in html.

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  3. #23
    ROG Guru: Yellow Belt Array
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    typical asus, buggy hardware and bad batteries.

    If your batteries are dying suddenly, it's because one or more of the cells in the battery pack are dead.

    https://rog.asus.com/forum/showthrea...ulging-battery

    If you open up the laptop and look at the battery, you may find that it is bulging, and that means half your battery is dead and doesn't carry a charge.

    I have a GL502vm, and 2 of the 4 cells are gone, battery is bulging, and I only have 50% battery capacity.


    Asus never fixes things, rarely keeps up with software updates, so my next laptop won't be an asus.

  4. #24
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    Quote Originally Posted by dan_himura View Post
    Happened again, dead at 17:27; here is the newest report in jpg. You can still find the old one in pdf, to be changed in html.

    Click image for larger version. 

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    You've lost half your battery capacity. You're at 27whr now, down from 66.

    half your battery cells won't hold a charge.

  5. #25
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    Exclamation Same baterry problem!

    Quote Originally Posted by dan_himura View Post
    Happened again, dead at 17:27; here is the newest report in jpg. You can still find the old one in pdf, to be changed in html.

    Click image for larger version. 

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    Hi, same problem here. Asus GL504 model. I dont know where is the problem if you say they changed your baterry and motheboard in service... I reinstalled windows and the problem persists ...it is someone who has solved this problem?!? Asus please help...do not disappoint your loyal buyers, is a common problem on this model.

  6. #26
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    Quote Originally Posted by link626 View Post
    You've lost half your battery capacity. You're at 27whr now, down from 66.

    half your battery cells won't hold a charge.
    But last time it charged back to 59,600. Do you mean that I have to stick to the first part of the battery report where is written 29000?
    That would explain why around 60% if I boot it up it dies instantly, but if I use it constantly during the day I can use it for Netflix for at least 3 hours.

    Can I lift the lid without loosing the warranty? Because if I find the bulge and they did not find it during the last inspection I will be really frustrated. And won't buy Asus products anymore, not even a mouse pad.

  7. #27
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309 )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.8425
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.5167
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294 WHQL driver v6.0.8975.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v2004 build no 19041.331
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
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    I need to check all the battery Power reporte.
    I think for continuous 7 days ..
    I will give commands to get report's. If you have warranty in Laptop, go to service center , they will replace new battery..
    But the Original battery warranty should replace within six months.
    Last edited by raju2529; 05-01-2020 at 05:00 PM.

  8. #28
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    Hello dan_himura,
    Please PM me your SN and RMA number.
    I will check with our technical support with your case.
    Thank you.

  9. #29
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    Thank you Blake for reaching out, I have written you in PM.

    For all other users in this thread please let's use the following one as the main and official thread for the battery issues of the Scar systems -> https://rog.asus.com/forum/showthrea...tery-to-zero-0

  10. #30
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    Hi everyone,

    Is my first time using a forum. I have the exactly same problem. Maybe someone did found the solution?. Mi computer is a Rog strix hero ii (gl504gm-ds74). Thanks in advance.

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