Results 21 to 30 of 30
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04-16-2020 06:08 PM #21
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I cannot upload html files with the forum interface, so i had to change the extension in .pdf: change them back into html or tell me if I have to upload them somewhere else.
PS: oddly enough, after I have deleted some cookies with CCleaner, I was able to boot the pc from 25% battery status: never happened before and the usage of CCleaner regarding the battery issue was completely unintentional.
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04-27-2020 04:53 PM #22
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04-28-2020 12:08 AM #23
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- Oct 2012
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typical asus, buggy hardware and bad batteries.
If your batteries are dying suddenly, it's because one or more of the cells in the battery pack are dead.
https://rog.asus.com/forum/showthrea...ulging-battery
If you open up the laptop and look at the battery, you may find that it is bulging, and that means half your battery is dead and doesn't carry a charge.
I have a GL502vm, and 2 of the 4 cells are gone, battery is bulging, and I only have 50% battery capacity.
Asus never fixes things, rarely keeps up with software updates, so my next laptop won't be an asus.
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04-28-2020 12:10 AM #24
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04-28-2020 09:38 PM #25
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- Jul 2019
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Same baterry problem!
Hi, same problem here. Asus GL504 model. I dont know where is the problem if you say they changed your baterry and motheboard in service... I reinstalled windows and the problem persists ...it is someone who has solved this problem?!? Asus please help...do not disappoint your loyal buyers, is a common problem on this model.
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05-01-2020 04:40 PM #26
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But last time it charged back to 59,600. Do you mean that I have to stick to the first part of the battery report where is written 29000?
That would explain why around 60% if I boot it up it dies instantly, but if I use it constantly during the day I can use it for Netflix for at least 3 hours.
Can I lift the lid without loosing the warranty? Because if I find the bulge and they did not find it during the last inspection I will be really frustrated. And won't buy Asus products anymore, not even a mouse pad.
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05-01-2020 04:58 PM #27
raju2529 PC Specs Laptop (Model) R542UQ-DM153 ( X542UQ.309SA ) Motherboard Asus Builtin Motherboard X542UQ Processor Intel core i5 7200u @2.5Ghz Memory (part number) Adata 2400 Mhz 16GB DDR4 Graphics Card #1 intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v29.20.100.9116 Graphics Card #2 Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.6521 Graphics Card #3 nil Graphics Card #4 nil Sound Card Realtek HD Audio controller with codec 294 WHQL driver v6.0.9071.1 Monitor Builtin Lcd monitor model BOE Storage #1 Samsung 850 Evo 1000GB SSD M.2. 2280 Storage #2 Seagate 2TB 2.5inch 5400rpm and Seagate 2TB 2.5inch 5400rpm2.5 inch CPU Cooler Built-in Case From factory Power Supply 65W Keyboard Built in keyboard Mouse Built in mouse Headset Purchased Philips HeadSet Mouse Pad nil Headset/Speakers Realtek Builtin Speakers OS Windows 10 Enterprise 64bit v20H2 build no 19042.685 Network Router Bsnl Wi-Fi modem with router Accessory #1 Dell Wired Mouse Accessory #2 Laptop Cooling table with fan Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
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I need to check all the battery Power reporte.
I think for continuous 7 days ..
I will give commands to get report's. If you have warranty in Laptop, go to service center , they will replace new battery..
But the Original battery warranty should replace within six months.Last edited by raju2529; 05-01-2020 at 05:00 PM.
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05-14-2020 02:15 AM #28
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- Feb 2019
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Hello dan_himura,
Please PM me your SN and RMA number.
I will check with our technical support with your case.
Thank you.
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05-16-2020 12:19 PM #29
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Thank you Blake for reaching out, I have written you in PM.
For all other users in this thread please let's use the following one as the main and official thread for the battery issues of the Scar systems -> https://rog.asus.com/forum/showthrea...tery-to-zero-0
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06-06-2020 12:57 AM #30
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- Jun 2020
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Hi everyone,
Is my first time using a forum. I have the exactly same problem. Maybe someone did found the solution?. Mi computer is a Rog strix hero ii (gl504gm-ds74). Thanks in advance.