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  1. #1
    ROG Member Array
    Join Date
    Jun 2016
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    PG279Q bright pixel (RMA from New Zealand to Malaysia)

    I used to live in New Zealand and recently moved back to Malaysia.

    Can you please assist with this issue ?

    I bought a PG279Q in June 2016, still with receipt. But I am getting a spot of bright pixel as per image attached. It is not a smudge.

    Can you please advise if this matter can be escalated / RMA locally in Malaysia, instead of me shipping back the monitor to New Zealand ?

    Below are links to my Serial number and issue of the bright pixel (it definitely looks more than 3 pixels as per warranty information on https://www.asus.com/my/ROG-Republic...001.1548417311

    https://i.imgur.com/0pV6P3a.jpg

    SN is G3LMQS012845
    Last edited by valant; 03-12-2019 at 05:46 AM.

  2. #2
    Moderator Array
    Join Date
    Feb 2019
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    Hello valant,
    LCD monitors have local warranty.
    So if you want to be repaired with warranty service,
    It's better to send it back to New Zealand.
    There is ASUS service center in Malaysia as well.
    You can find it in below link:
    https://www.asus.com/my/support/Service-Center/Malaysia
    Please contact them directly if needed (time, price... and so on)

    Thank you for messaging us.
    Have a nice day.

    Quote Originally Posted by valant View Post
    I used to live in New Zealand and recently moved back to Malaysia.

    Can you please assist with this issue ?

    I bought a PG279Q in June 2016, still with receipt. But I am getting a spot of bright pixel as per image attached. It is not a smudge.

    Can you please advise if this matter can be escalated / RMA locally in Malaysia, instead of me shipping back the monitor to New Zealand ?

    Below are links to my Serial number and issue of the bright pixel (it definitely looks more than 3 pixels as per warranty information on https://www.asus.com/my/ROG-Republic...001.1548417311

    https://i.imgur.com/0pV6P3a.jpg

    SN is G3LMQS012845

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