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  1. #41
    ROG Guru: Yellow Belt Array ninezerofive PC Specs
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    Quote Originally Posted by corneliufm View Post
    I tested for more that a week after uninstalling Intel RST software. The problem disappeared completely and the computer is running flawlessly.
    Glad to hear that bro !

  2. #42
    ROG Member Array letrasenumeros PC Specs
    letrasenumeros PC Specs
    MotherboardAsus ROG Maximus X Hero (UEFI 1801)
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    I did set the option "Turn off hard drives after x minutes" to "Never". No issues for several days.
    So I dit set it to 3 minutes. The problem returned.
    My next tests will be using other versions of RST.
    It is worth to mention that all drivers that I am using are from Asus website.
    I suspect that according the audio driver you will get a different symptom. The Asus Realtek driver will pop up the new device window, while the UAD driver will only freeze for some seconds.

  3. #43
    ROG Enthusiast Array Saltgrass PC Specs
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    Quote Originally Posted by letrasenumeros View Post
    I did set the option "Turn off hard drives after x minutes" to "Never". No issues for several days.
    So I did set it to 3 minutes. The problem returned.
    My next tests will be using other versions of RST.
    It is worth to mention that all drivers that I am using are from Asus website.
    I suspect that according the audio driver you will get a different symptom. The Asus Realtek driver will pop up the new device window, while the UAD driver will only freeze for some seconds.
    One thing you might check is the fact you have a DVD drive installed. Win 10 has problems with seeing my drive. I just updated the firmware on the drive and it seems better, so if you have an older DVD drive, you may want to think about checking for a firmware update or disconnecting it for testing.

    Also, if you have anything plugged into SATA 1. even if you aren't using the M.2_1, change it to another SATA connector if possible. I use M.2_2 so I have no connections on SATA 1, 5 or 6.

    My system had been changing my 5.1 system back to Stereo and would not even let me set 5.1. I also realized the Realtek Audio UI was not even getting past the Blue display window. So I did what I always do and download the latest drivers for my system (Wi-Fi version 6.0.1.8468) from ASUS and then went offline and uninstalled the Sound device and all its drivers and the Realtek Audio App which did not reinstall. When I was finished uninstalling, it just showed HD audio In the Device Manger which is the Microsoft version so I proceeded to install the latest driver and after a reboot or two, may audio was back to normal. I did not go back online until the install was complete.

    I saw some comments about using the front audio plugs, which are not for 5.1 audio... If you have the 3 plugs for the 5.1, make sure they are secure on both ends. You might try removing one for testing to see if the notices come back.

  4. #44
    ROG Member Array letrasenumeros PC Specs
    letrasenumeros PC Specs
    MotherboardAsus ROG Maximus X Hero (UEFI 1801)
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    Quote Originally Posted by Saltgrass View Post
    One thing you might check is the fact you have a DVD drive installed. Win 10 has problems with seeing my drive. I just updated the firmware on the drive and it seems better, so if you have an older DVD drive, you may want to think about checking for a firmware update or disconnecting it for testing.

    Also, if you have anything plugged into SATA 1. even if you aren't using the M.2_1, change it to another SATA connector if possible. I use M.2_2 so I have no connections on SATA 1, 5 or 6.

    My system had been changing my 5.1 system back to Stereo and would not even let me set 5.1. I also realized the Realtek Audio UI was not even getting past the Blue display window. So I did what I always do and download the latest drivers for my system (Wi-Fi version 6.0.1.8468) from ASUS and then went offline and uninstalled the Sound device and all its drivers and the Realtek Audio App which did not reinstall. When I was finished uninstalling, it just showed HD audio In the Device Manger which is the Microsoft version so I proceeded to install the latest driver and after a reboot or two, may audio was back to normal. I did not go back online until the install was complete.

    I saw some comments about using the front audio plugs, which are not for 5.1 audio... If you have the 3 plugs for the 5.1, make sure they are secure on both ends. You might try removing one for testing to see if the notices come back.
    This problem started with my new SSD unit. Before installing the new drive, I updated the UEFI (version 1801). It is a fresh new Windows installation, with the latest drivers. Also tried several audio driver versions (6.0.1.8507, 6.0.1.8339 and 6.0.1.8273) and the KB4490481 update.

    The interesting thing is that I still have my old drive running, with the previous Windows installation, on wich I never had this issue. And still don´t have.

  5. #45
    ROG Enthusiast Array Saltgrass PC Specs
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    Quote Originally Posted by letrasenumeros View Post
    This problem started with my new SSD unit. Before installing the new drive, I updated the UEFI (version 1801). It is a fresh new Windows installation, with the latest drivers. Also tried several audio driver versions (6.0.1.8507, 6.0.1.8339 and 6.0.1.8273) and the KB4490481 update.

    The interesting thing is that I still have my old drive running, with the previous Windows installation, on wich I never had this issue. And still don´t have.
    There were many other things mentioned in my response, but if you want to stick with the new drive, maybe get us a picture of your Disk Management window and attach.

    I will tell you, I had a secondary 2.5" SSD and it kept dropping offline. It drove me crazy for months but now it seems stabilized.

    It also may not be a good idea to leave another drive connected, especially during an install. I assume you can tell the difference between the two WindowsBootManagers when you boot?

  6. #46
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    Quote Originally Posted by letrasenumeros View Post
    This problem started with my new SSD unit. Before installing the new drive, I updated the UEFI (version 1801). It is a fresh new Windows installation, with the latest drivers. Also tried several audio driver versions (6.0.1.8507, 6.0.1.8339 and 6.0.1.8273) and the KB4490481 update.

    The interesting thing is that I still have my old drive running, with the previous Windows installation, on wich I never had this issue. And still don´t have.
    Did you try Audio Version 6.0.1.8468 added on 2019/04/03?

  7. #47
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    Quote Originally Posted by corneliufm View Post
    I tested for more then a week after uninstalling Intel RST software. The problem disappeared completely and the computer is running flawlessly.
    That could be because Intel RST has a setting called Link Power Management which puts the drive to sleep. I have Intel RST installed but have Link Power Management set to disabled and have the HDD set to never sleep in Windows power settings. The problem seems to have gone away.

  8. #48
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    Quote Originally Posted by mich3700 View Post
    That could be because Intel RST has a setting called Link Power Management which puts the drive to sleep. I have Intel RST installed but have Link Power Management set to disabled and have the HDD set to never sleep in Windows power settings. The problem seems to have gone away.
    My hard drives are still set to go to sleep without the RST. And I can hear one of them spinning up when awoken. But the problem disappeared. I guess it is combination of divers/firmware and RST. Maybe we should compile a list with the HDD and sound drivers/firmware and maybe we can draw a conclusion.

  9. #49
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    Well the problem came back last night. I checked my Power & Sleep settings on Win10 and somehow the power plan had changed. I read somewhere that some program from Intel was causing the power plan to change on some computers. I didn't have that exact program, so I uninstalled Intel RST. I'll now see if that stops the power plan from changing.

  10. #50
    New ROGer Array Xelnaga PC Specs
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    Ok, after some time, i can definetly say, problem is solved. It is clearly a mix of Rapid Intel Storage and especially Hard Drive going to sleep (as stated by other posters). I could replicate the problem because i had one program sitting on drive E: which i usually dont use much, when i started this program, very often problem showed up (freeze, sound stuttering and new device plugged....). So just removed Intel program and changed the time of HD going to sleep to 180min ... problem gone. It's one full week now. Thank all the guys for the precious advices.

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