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  1. #1
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    Sound is incredibly low quality for headphones GL504GM

    Hello, I was using headphones and the headphone jack for just the headphone part got disconnected (the jack was still connected to the jack in my laptop) and ever since then sound using headphones has been abysmally low quality. Factory reset didn't even help. https://imgur.com/a/dqSV3Ha that is basically all that happened to my headphones. i'm not sure how that could have messed up a soundcard.

  2. #2
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(3) SSD's - Samsung 960 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
    OS Windows 10 Pro 64-Bit
    davemon50's Avatar
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    If those are Bluetooth-also headphones, make sure it's not connecting via BT, since that audio sucks IMHO. Disable BT and make sure you're getting the wired connection. It may have switched to BT when you disconnected them. You could've also damaged the jack on the HP when it got pulled out. Make sure it's shoved into the jack all the way also.

    If nothing else works, blame that dog.
    Davemon50

  3. #3
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    Quote Originally Posted by davemon50 View Post
    If those are Bluetooth-also headphones, make sure it's not connecting via BT, since that audio sucks IMHO. Disable BT and make sure you're getting the wired connection. It may have switched to BT when you disconnected them. You could've also damaged the jack on the HP when it got pulled out. Make sure it's shoved into the jack all the way also.

    If nothing else works, blame that dog.
    Headphone jack did get damaged so I am RMA'ing it soon

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