ROG STRIX Z390-F Gaming - Intel Ethernet Connection (6) l219-V

[Jojo00182]

Hello, i dont know wether this is the right place but i hope somebody can help me.

My Problem: No Internet connection.
My Intel Ethernet Connection (6) I219-V in the device-manager shows a warning (Code 10 - device cannot be started) and all my Network-Adapters are gone. (I cant get Ethernet-to-Usb and USB-tethering (Smartphone) to work too)
I tried almost everything: Powercycling, driver-removel & update, BIOS-update, turning LAN off and on in the BIOS, going back to an older system recoverypoint...).

[ This started after my computer crashed while playing a game and watching a YT-Video in the Background, i heard the sound of a bluescreen, the screen froze and the sound of the video became kind of disorted ]

I bought it at Christmas, could the Hardware be broken?

[AndersT]

Have you tried Network Reset? It's under Settings --> Network & Internet --> Network Reset (in the bottom of options)

[Jojo00182]

I tried it, sadly nothing changed.

[NemesisChild]

Did you try uninstalling the adapter in device manager and then reboot?

[Jojo00182]

Did you try uninstalling the adapter in device manager and then reboot?

Yes uninstall -> reboot -> reinstall -> reboot

[AndersT]

try to uninstall the driver from the device manager and then use a tool called Driver Store Explorer to delete the driver from the system and then reinstall driver from a new download... could be a corrupted driver..

[Jojo00182]

That didnt change anything

[NemesisChild]

If could be a hardware issue with the board. If you bought it before Christmas then it should still be under warranty.

I suggest contacting ASUS tech support, they may have you return it for a RGA replacement.

[Jojo00182]

If could be a hardware issue with the board. If you bought it before Christmas then it should still be under warranty.

I suggest contacting ASUS tech support, they may have you return it for a RGA replacement.

Yes, ill do that. Thanks