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  1. #1
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    ROG STRIX Z390-F Gaming - Intel Ethernet Connection (6) l219-V

    Hello, i dont know wether this is the right place but i hope somebody can help me.

    My Problem: No Internet connection.
    My Intel Ethernet Connection (6) I219-V in the device-manager shows a warning (Code 10 - device cannot be started) and all my Network-Adapters are gone. (I cant get Ethernet-to-Usb and USB-tethering (Smartphone) to work too)
    I tried almost everything: Powercycling, driver-removel & update, BIOS-update, turning LAN off and on in the BIOS, going back to an older system recoverypoint...).

    [ This started after my computer crashed while playing a game and watching a YT-Video in the Background, i heard the sound of a bluescreen, the screen froze and the sound of the video became kind of disorted ]

    I bought it at Christmas, could the Hardware be broken?

  2. #2
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    Have you tried Network Reset? It's under Settings --> Network & Internet --> Network Reset (in the bottom of options)

  3. #3
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    I tried it, sadly nothing changed.

  4. #4
    ROG Guru: Brown Belt Array NemesisChild PC Specs
    NemesisChild PC Specs
    MotherboardASUS ROG STRIK Z490-E
    ProcessorIntel i9 10850K
    Memory (part number)G.Skill F4-3200C14D-32GTZR
    Graphics Card #1EVGA 3090 Ti FTW3 Ultra
    MonitorASUS TUF Gaming VG27AQL 1A
    Storage #1WD Black SN850 1TB NVMe M.2
    Storage #2WD Blue SN550 2TB NVMe M.2
    CPU CoolerCorsair H115i Pro XT
    CaseASUS ROG Strix Helios GX601
    Power SupplyEVGA SuperNova 1200 P2
    Keyboard ROG Strix Scope NX Deluxe
    Mouse Logitech G703 Wireless
    Headset Logitech G Pro
    Mouse Pad SteelSeries
    OS Windows 11 Home
    Network RouterASUS RIG STRIK GS-AX5400
    NemesisChild's Avatar
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    Did you try uninstalling the adapter in device manager and then reboot?
    Intel i9 10850K@ 5.3GHz
    ASUS ROG Strix Z490-E
    Corsair H115i Pro XT
    G.Skill TridentZ@ 3600MHz CL14 2x16GB
    EVGA RTX 3090 Ti FWT3 Ultra
    OS: WD Black SN850 1TB NVMe M.2
    Storage: WD Blue SN550 2TB NVMe M.2
    EVGA SuperNova 1200 P2
    ASUS ROG Strix Helios GX601

  5. #5
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    Quote Originally Posted by NemesisChild View Post
    Did you try uninstalling the adapter in device manager and then reboot?
    Yes uninstall -> reboot -> reinstall -> reboot

  6. #6
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    try to uninstall the driver from the device manager and then use a tool called Driver Store Explorer to delete the driver from the system and then reinstall driver from a new download... could be a corrupted driver..

  7. #7
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    That didnt change anything

  8. #8
    ROG Guru: Brown Belt Array NemesisChild PC Specs
    NemesisChild PC Specs
    MotherboardASUS ROG STRIK Z490-E
    ProcessorIntel i9 10850K
    Memory (part number)G.Skill F4-3200C14D-32GTZR
    Graphics Card #1EVGA 3090 Ti FTW3 Ultra
    MonitorASUS TUF Gaming VG27AQL 1A
    Storage #1WD Black SN850 1TB NVMe M.2
    Storage #2WD Blue SN550 2TB NVMe M.2
    CPU CoolerCorsair H115i Pro XT
    CaseASUS ROG Strix Helios GX601
    Power SupplyEVGA SuperNova 1200 P2
    Keyboard ROG Strix Scope NX Deluxe
    Mouse Logitech G703 Wireless
    Headset Logitech G Pro
    Mouse Pad SteelSeries
    OS Windows 11 Home
    Network RouterASUS RIG STRIK GS-AX5400
    NemesisChild's Avatar
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    If could be a hardware issue with the board. If you bought it before Christmas then it should still be under warranty.

    I suggest contacting ASUS tech support, they may have you return it for a RGA replacement.
    Intel i9 10850K@ 5.3GHz
    ASUS ROG Strix Z490-E
    Corsair H115i Pro XT
    G.Skill TridentZ@ 3600MHz CL14 2x16GB
    EVGA RTX 3090 Ti FWT3 Ultra
    OS: WD Black SN850 1TB NVMe M.2
    Storage: WD Blue SN550 2TB NVMe M.2
    EVGA SuperNova 1200 P2
    ASUS ROG Strix Helios GX601

  9. #9
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    Quote Originally Posted by NemesisChild View Post
    If could be a hardware issue with the board. If you bought it before Christmas then it should still be under warranty.

    I suggest contacting ASUS tech support, they may have you return it for a RGA replacement.
    Yes, ill do that. Thanks

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