Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

G752VS - black Screen, no Boot with new Hyperx Impact RAM

vicore
Level 7

‎03-15-2019 12:14 AM - last edited on ‎03-06-2024 08:28 PM by Community Admin

Hello,

I bought an G752VS BA336T but meanwhile the stock RAM of 8 GB becomes insufficient. So I decided to buy new RAM. I checked the specs as far as I understand what is important. One Slot of DDR4 2400MHz is installed. So I bought Kingston HyperX Impact RAM since it has low CL rating.

Two of such RAM modules is what I bought:
https://www.mindfactory.de/product_info.php/16GB-HyperX-Impact-DDR4-2400-SO-DIMM-CL14-Single_1032351...

When I install the RAM and try to switch on the laptop the screen stays black! I can hear the HDD beeping twice - but nothin happens afterwards. I used the second bank which is easily accessible but same result. Second RAM Module behaves the same - is there incompatibility of ASUS and the hyperX RAM?? I cannot access BIOS to check if the RAM is recognized. Only black screen....

Anyone some ideas on how to solve the problem?

Thanks for your help.
Labels:
0 Kudos
5,392 Views
6 REPLIES 6

davemon50
Level 11

‎03-15-2019 07:14 PM

What did Asus tell you when you asked them if this RAM was suitable for your machine? I don't see any QVL for it, is there one?
Davemon50
0 Kudos

kingjezdi
Level 9

‎03-16-2019 03:36 AM

hm...
possible that u have changed have changed the memory setting in Intel XTU ? set it do "default".
otherwise the notebook can started just with the saved profile
0 Kudos

vicore
Level 7

‎03-23-2019 12:39 PM

ASUS only said that they have compatibility lists for motherboards, not for laptops. Useless support 😞

Intel XTU was not installed and has not been used.

I received replacement RAM from my vendor and the new modules work just fine. 90 sek black screen - autoconfigure or whatever when switching on the first time. But afterwards it runs just fine and boots as fast as with the old one.

Thanks for the advice and best regards.
0 Kudos

kingjezdi
Level 9

‎04-04-2019 12:23 PM

asus support...;)
i have tested kingston hyperX with 2666Mhz on this same notebook without a problem and it works ..: )
0 Kudos

kingjezdi
Level 9

‎04-04-2019 12:27 PM

update:

this is compatible with ASUS G752VS
https://www.amazon.de/dp/B01N2VUOBJ?m=A3JWKAKR8XB7XF&tag=idealode-am-pk-21&ascsubtag=Fsp6flfO0gazZgx...

79526
79527
79528
0 Kudos

jdfrench3
Level 12
In response to kingjezdi

‎04-05-2019 12:11 PM

ASUS list the following memory:

Asus DDR4 2400 SO-D 8G 260P
Part No. : 03A08-00050400

Asus DDR4 2400 SO-D 8G 260P
Part No. : 03A08-00050600

Asus DDR4 2400 SO-D 16GB 260P
Part No. : 03A08-00060400

Asus DDR4 2800 SO-DIMM 16GB 260P
Part No. : 03A08-00080000
G752VSK, G75VW-3D, G51J, G1S
Homebuilt Windows Server
0 Kudos