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  1. #1
    ROG Member Array
    Join Date
    Sep 2018

    How to get compensation

    If i bought brand new laptop which is not working at all, and the service can not solve the problem, how do I get compensations and return my laptop for new

  2. #2
    ROG Enthusiast Array FixGX501G's Avatar
    Join Date
    Jan 2019

    In EU, 2 weeks after purchase you can just bringt it back to the retailer and have refund without any explanations.

    If you are out of that period already, you have to prove to the retailer the occurence of the same failure for 3 times. Than ASUS will accept the refund.

    If you bought it online via a shop where you cannot talk to anybody, you are screwed.

    No idea how that works for other countries than EU. Hope that helps.

  3. #3
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    Check your regional warranty terms. It should be on the ASUS website for your region. In most regions the warranty states that ASUS will 'repair or replace at its discretion'.

    It usually works this way: ASUS will make several attempts to repair the issue and failing that may elect to replace it. Replacements may be refurbished or (very rarely) new if ASUS does not have a refurbished unit available. So as the previous poster noted, if you want to ensure a new unit you need to exchange it with the retailer.
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