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  1. #1
    New ROGer Array
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    Jul 2019
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    GL731GW-EV112T ROG Strix Scar III - Some keys not lighting up

    So I purchased a new ROG Strix Scar III last week and upon opening the box and turning it on I noticed some of the keys don't light up. The back lighting on the following keys doesn't light up at all. Left ALT, Z, B, N, F8, Up&Down Arrows, and on the numpad keys 7, /, *, - .
    I have tried to Aura software to program certain keys to light up certain colours and can confirm those keys don't light up any of the colours I try. (the rest of the keyboard behaves as expected).
    The keys still type and whatnot, just no lighting.

    Has anyone come across this before? I am hesitant to send it back as I bought a new laptop because I want it now, not want it in however long it takes the warranty process to send me another one.

    Click image for larger version. 

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    Last edited by DeclanH; 07-29-2019 at 11:15 PM.

  2. #2
    New ROGer Array
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    Jul 2019
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    Quick update, when trying to type a message to the store I purchased the laptop from the keyboard started behaving erratically. Multiple letters from one push, pressed backspace once and it deleted half a line etc.

    Obviously something wrong with the keyboard.

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