Page 1 of 2 1 2 LastLast
Results 1 to 10 of 13
  1. #1
    New ROGer Array
    Join Date
    Mar 2019
    Reputation
    10
    Posts
    3

    My GL703GM STRIX SCAR is shutting down without reason.

    My GL703GM STRIX SCAR is shutting down without reason. When I say shutting down I mean its on one second and then it makes a "ping" sound and screen is black and it starts to reboot.

    Stock factory settings nothing over clocked.

    I have review Event logs and they really don't give any hint.

    Took it to a local shop who ran stress tests on all of the hardware and nothing really show up. They suggested it may be a random hardware issue but they could not point to what component that might be.


    Tech support wants me to factory reset my GL703GM and reinstall everything to "see" if that solved my shutdown of my ROC laptop.

    Here is a video of the issue after several attempts to start the unit. It was working OK then the PING /black screen and it goes into this loop for a while then it will start and run like everything is normal. https://www.youtube.com/watch?v=JCF5hJeQc8k

    Any suggestions on solving this are welcome.

    Some days it will run fine and other days it acts like in the video.

    I have also done all of the W10 repair procedures via CMD prompt as well.

    No I am not gaming yet, as I am in real estate and use this for my realestate CRM, open houses and editing my videos, but have not started that yet due to not wanting to loose any work.


    It has the GTX 1060 16 gigs of ram
    Driver 24.21.13.9924(NVIDA 399.24)
    GPU Clock 1405Mhz
    Memory 2002Mhz
    Boost 1671 Mhz

    W10 64

    BIOS 86.06.62.00.52

    DDR5 Samsung

    Driver
    Last edited by ArmorDude1; 03-29-2019 at 05:22 PM.

  2. #2
    ROG Guru: White Belt Array TimeLion724's Avatar
    Join Date
    Jan 2018
    Reputation
    10
    Posts
    108

    If your POST is making noise there might be a physical problem.
    " The speed of the fallen one does not change..."

    GUIDE TO FIXING BSOD ERRORS

  3. #3
    New ROGer Array
    Join Date
    Mar 2019
    Reputation
    10
    Posts
    3

    Quote Originally Posted by TimeLion724 View Post
    If your POST is making noise there might be a physical problem.
    The only noise is the "ping/dink" you can hear is the video when I am trying to enter my password and it recycles.

  4. #4
    ROG Junior Member Array
    Join Date
    Oct 2018
    Reputation
    10
    Posts
    1

    My GL703GM started doing exactly the same thing, whenever i press around 'G' or 'T' key it just shuts down... I've found another person on different forum that has the same problem!!! ASUS gave us a faulty devices.

  5. #5
    New ROGer Array
    Join Date
    Mar 2019
    Reputation
    10
    Posts
    3

    Anyone else with a GL703GM having issues?

  6. #6
    ROG Enthusiast Array
    Join Date
    Feb 2019
    Reputation
    28
    Posts
    43

    Quote Originally Posted by ArmorDude1 View Post
    Anyone else with a GL703GM having issues?
    Yes. I got it for 2-3 times, restarted and blocked at Acer ROG logo
    Beside the AURA CORE does not remembers the settings. Sometimes it reset to the default 4 zone colors
    Many models has problems, but ASUS support sleeping

    LATER EDIT:
    Back to Windows 10 x64 v1803. All are working fine. v1809 has many issues
    Windows Update set to Enabed. Notify frst before updating....
    Last edited by GeoBRB; 04-07-2019 at 02:19 PM.

  7. #7
    New ROGer Array
    Join Date
    Apr 2019
    Reputation
    10
    Posts
    3

    I have an issue with the keyboard that is dead, do you think that downgrading windows can do the trick? I am having the dead keyboard from the moment I unpackage it,

    I connect an usb keyboard, when I hit the capslock key, the capslock light goes on in the notebook keyboard . so not a hardware issue i think.

    vtw how to downgrade windows... fresh install?

    thanks a lot, I am a bit desperate

  8. #8
    ROG Guru: Orange Belt Array DeltaActual's Avatar
    Join Date
    Dec 2011
    Reputation
    34
    Posts
    357

    Return if possible or RMA...
    GL704GW

  9. #9
    ROG Enthusiast Array
    Join Date
    Feb 2019
    Reputation
    28
    Posts
    43

    Quote Originally Posted by tuby10 View Post
    I have an issue with the keyboard that is dead, do you think that downgrading windows can do the trick? I am having the dead keyboard from the moment I unpackage it,

    I connect an usb keyboard, when I hit the capslock key, the capslock light goes on in the notebook keyboard . so not a hardware issue i think.

    vtw how to downgrade windows... fresh install?

    thanks a lot, I am a bit desperate
    I have a dead keyboard for two times in Win10 x64 v1809 only.
    Installed v1703, then updated to v1803 and now all are working fine every day.

    v1809 of WIndows 10 x64 has many issues.
    Dead Keyboard, AURA CORE reset to the default settings (4 zone colors) + many others.

    v1803 of WIndows 10 x64 is working fine !


    LOOK HERE:
    https://www.drivereasy.com/knowledge...ows-10-update/

    Use Way 3 only ---> Change Group Policy Settings to stop Windows 10 update

  10. #10
    ROG Member Array
    Join Date
    Mar 2018
    Reputation
    10
    Posts
    11

    Had exactly the same issue when i bought my laptop , it crashed on a key press once in a while . For me the keys triggering the pc crash were part of Nvidia software hotkeys , that way i backtracked it to Nvidia drivers . Did a clean gpu install without a hd audio driver and never had an issues with crashes again. So my guess it's could be driver related for you also.

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •