Results 1 to 4 of 4
  1. #1
    New ROGer Array
    Join Date
    Mar 2019
    Reputation
    10
    Posts
    4

    ASUS ROG Strix Hero II (Model - GL504GM)

    Hello all! I'm new to the forums, thus my first post.

    I bought a ASUS ROG Strix Hero II (Model - GL504GM) Gaming laptop about 3-4 weeks ago. After using it for awhile, I noticed a few things that I'm sure if it's normal or not.

    1) When I game, I always have my laptop plugged-in. I've noticed that, when plugged-in, my laptop charge goes down very slow. It don't charge it, nor does it stay steady. I will have it to about 95% before I go gaming, and when I go check the charge (About an hour later) it would be around 93%. Is that normal?

    2) When I game, the power block gets so HOT, that I can't even touch it. Is that normal?

    3) The laptop comes with a expansion bay for a HDD. I went out and bought a Western Digital Blue SSD for extra space. The problem is that Windows does not pick it up, or recognize it. However, if I go into my BIOS, it shows the SSD. How do I get Windows to recognize the SSD?

    Any help or advice is truly appreciated.

  2. #2
    ROG Enthusiast Array
    Join Date
    Feb 2019
    Reputation
    28
    Posts
    26

    Quote Originally Posted by Tech.Savvy View Post
    Hello all! I'm new to the forums, thus my first post.

    I bought a ASUS ROG Strix Hero II (Model - GL504GM) Gaming laptop about 3-4 weeks ago. After using it for awhile, I noticed a few things that I'm sure if it's normal or not.

    1) When I game, I always have my laptop plugged-in. I've noticed that, when plugged-in, my laptop charge goes down very slow. It don't charge it, nor does it stay steady. I will have it to about 95% before I go gaming, and when I go check the charge (About an hour later) it would be around 93%. Is that normal?

    2) When I game, the power block gets so HOT, that I can't even touch it. Is that normal?

    3) The laptop comes with a expansion bay for a HDD. I went out and bought a Western Digital Blue SSD for extra space. The problem is that Windows does not pick it up, or recognize it. However, if I go into my BIOS, it shows the SSD. How do I get Windows to recognize the SSD?

    Any help or advice is truly appreciated.
    1. Not sure about the first one, tbh I always keep mine plugged in during gaming and never pay attention to battery. Sorry...I would imagine if it's using more power (intense gaming) than coming in, it would slightly fall.

    2. Again, not sure about this, I have my brick sitting on a wood surface sitting sideways so the longest parts of it are exposed to air flow. I haven't had a problem with it being so hot I couldn't touch it.

    3. https://www.youtube.com/watch?v=R-qTVkbgMwI

  3. #3
    ROG Guru: White Belt Array tap002 PC Specs
    tap002 PC Specs
    Laptop (Model)ROG Strix GL703GE-IS74
    MotherboardASUSTeK COMPUTER INC. GL703GE
    Processori7-8750H CPU @ 2.20GHz
    Memory (part number)16GB DDR4 2666MHz DRAM
    Graphics Card #1GTX 1050i
    Storage #1MICRON 1100_MTFDDAV256TBN
    tap002's Avatar
    Join Date
    May 2018
    Reputation
    12
    Posts
    123

    Is it normal for the battery to drain while gaming, I don't think so. It is not uncommon for ROG strix laptops.
    https://rog.asus.com/forum/showthrea...-(on-AC-power)
    https://rog.asus.com/forum/showthrea...d-the-solution
    It happens to me sometimes not always, even playing the same game. I see the battery charging light go on when it starts to draw power from the battery. I've never touched my power supply to see how hot it gets?

  4. #4
    New ROGer Array
    Join Date
    Mar 2019
    Reputation
    10
    Posts
    4

    The replies are very much appreciated! I emailed ASUS support about the issue of my battery draining while I game (Plugged-in). They said it's normal for a laptop with the specs I have, especially when gaming at max.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •