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  1. #1
    ROG Junior Member Array
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    G752VS - black Screen, no Boot with new Hyperx Impact RAM

    Hello,

    I bought an G752VS BA336T but meanwhile the stock RAM of 8 GB becomes insufficient. So I decided to buy new RAM. I checked the specs as far as I understand what is important. One Slot of DDR4 2400MHz is installed. So I bought Kingston HyperX Impact RAM since it has low CL rating.

    Two of such RAM modules is what I bought:
    https://www.mindfactory.de/product_i...e_1032351.html

    When I install the RAM and try to switch on the laptop the screen stays black! I can hear the HDD beeping twice - but nothin happens afterwards. I used the second bank which is easily accessible but same result. Second RAM Module behaves the same - is there incompatibility of ASUS and the hyperX RAM?? I cannot access BIOS to check if the RAM is recognized. Only black screen....

    Anyone some ideas on how to solve the problem?

    Thanks for your help.

  2. #2
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(4) SSD's - Samsung 960 & 970 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
    OS Windows 10 Pro 64-Bit
    davemon50's Avatar
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    What did Asus tell you when you asked them if this RAM was suitable for your machine? I don't see any QVL for it, is there one?
    Davemon50

  3. #3
    ROG Guru: Yellow Belt Array
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    hm...
    possible that u have changed have changed the memory setting in Intel XTU ? set it do "default".
    otherwise the notebook can started just with the saved profile
    Last edited by kingjezdi; 03-16-2019 at 10:39 AM.

  4. #4
    ROG Junior Member Array
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    ASUS only said that they have compatibility lists for motherboards, not for laptops. Useless support

    Intel XTU was not installed and has not been used.

    I received replacement RAM from my vendor and the new modules work just fine. 90 sek black screen - autoconfigure or whatever when switching on the first time. But afterwards it runs just fine and boots as fast as with the old one.

    Thanks for the advice and best regards.

  5. #5
    ROG Guru: Yellow Belt Array
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    asus support...
    i have tested kingston hyperX with 2666Mhz on this same notebook without a problem and it works ..: )

  6. #6
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    Last edited by kingjezdi; 04-16-2019 at 12:17 AM.

  7. #7
    ROG Guru: Green Belt Array
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    ASUS list the following memory:

    Asus DDR4 2400 SO-D 8G 260P
    Part No. : 03A08-00050400

    Asus DDR4 2400 SO-D 8G 260P
    Part No. : 03A08-00050600

    Asus DDR4 2400 SO-D 16GB 260P
    Part No. : 03A08-00060400

    Asus DDR4 2800 SO-DIMM 16GB 260P
    Part No. : 03A08-00080000

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