04-07-2019 06:37 PM
04-07-2019 08:20 PM
04-08-2019 08:39 AM
BuckTaylor100 wrote:
I’ve seen this issue a few times and it’s not an easy fix. Sometimes resetting the bios to factory solves the problem. Sometimes a BIOS update is required but from what I can see you have the latest version. Sometimes a driver update fixes the problem. Asus doesn’t usually have the latest drivers so try the latest Intel ones. The latest version is 20.120.1. Remember to also update the Bluetooth driver at the same time as they go hand in hand. The latest Intel one is 20.120.2. In one case reinstalling the OS fixed the problem and in another the adapter itself had to be replaced. The TPM (Trusted Platform Module) is a chip on the motherboard used to store keys like used for HD encryption. Microsoft’s Bitlocker encryption uses the TPM and a few other things. Unless you’re encrypting your HD I wouldn’t worry about any TPM errors. Unfortunately for this problem it’s usually trial and error. Start with the simple stuff first and then move up. An adapter replacement is the last thing I’d consider.
04-08-2019 09:29 AM
04-11-2019 11:18 AM
cl-Albert wrote:
Thanks for the details.
Not sure how well this will work if you would rather wait for more feedback or back up before trying it to be safe, but you may want to consider the suggestion further below to install both the Intel wireless and bluetooth driver versions from the ASUS download site.
Also consider enabling Windows System Restore if you haven't and creating a restore point to rollback to if things don't work out, but in a worst case scenario this may not work if you want to prepare for this possibility.
Anyway, might be worrying a little bit too much, but if things were okay before and you haven't tried going back to the Intel wireless driver version 20.50.3.3 and Bluetooth driver version 20.50.1.2 posted on the ASUS FX504GE download site, consider trying this to compare.
If you had them installed before, you can also use the method below to find and install previously installed driver versions.
https://www.asus.com/us/support/FAQ/1035065
Also, check your Win10 version by searching/running 'winver' from the Windows desktop.
If you are not running Win10 version 1803 or 1809, you may want to consider updating your Windows version as well as using the (older) Intel wireless and bluetooth driver versions posted on the ASUS FX504GE download site.
06-10-2019 08:13 AM
02-08-2020 04:32 AM
TheYajrab wrote:
Just an update of what has been happening, for the past few months it has been great. No problems what so ever running the latest intel drivers for the past couple of months and then all of a sudden, out of the blue it starts failing again with the same error code 10. I have checked for any recent update and there hasn't been any for atleast 2 weeks and some reason it has just started happening today (10th of June 2019). There is obviously something faulty with this card and even with a quick google search and trying multiple steps such as reverting BIOS settings to default etc and updating/backdating drivers still does not resolve my issue. I think it is time for me to get in contact with ASUS and RMA the device and either see if they can get a new intel wireless card put in or give me my money back. It is such a shame but for a device that is supposed to just work has been nothing but problems for me, especially when I need it to just work when doing online exams etc. At the moment I am having to use my phone as a wireless card and tether the wifi from my phone to my laptop just to get on the internet which is rediculous.
08-13-2020 01:21 AM
G207151 wrote:
I know its been a while I'm wondering if you ever got yours working. My machine is a Asus Zenbook 15' Q536F bought in late 2018
I have been fighting the Intel 9560 Code 10 issue for a while now. At first it was once and while then it was 50-50. Now its always off. I first noticed it after a windows update. So I rolled back. That did not fix it. So I restored using the full disk backup I created when I unboxed it. WiFi 9560 worked. I thought I had it. I killed updates in the registry. I suspend the computer at the end of the day. Next morning I wake it up and the WiFi card is Code 10 again. I spent a week trying everything. I reload the clean image again and the WiFi does not recover this time. I load Win 10 Enterprise so I can get some real control over this thing. On first boot it works then it goes south after that. I have clean installed the manufacturer and drivers downloaded from Intel directly. I did make sure to update the BT at the same time. in every way possible nothing. I did find when it was Code 10 and I went into the Bios and Reset to Default it would come back on. But it was only temporary. It would go code 10 while I was working or after a suspend or reboot.
I did find this a few days ago. I feel dumb for not seeing this before. I looked at the event viewer and found this. Device Manager\properties of the Wifi card.
"ACPI BIOS is attempting to write to an illegal PCI Operation Region (0x4)"
This problem has definite relationship between the BIOS and Windows. I have updated the BIOS one version at a time up to to the latest version and now I seem to be in a permanent Code 10.
Please let me know if you had any luck.
04-06-2021 05:17 AM
Ghauntret wrote:
I had this issue on late May 2020, it seems because Windows Update that update my BT and WLAN drivers to version 21.30. This made my ROG GL503GE randomly freezing because the BT always suddenly disconnected. I posted it in here and I have contacted both Intel and ASUS. Reinstalling the Windows doesn't fixed the issues, it might because I'm using Windows Media Creation Tool for version 2004 and its BT and WLAN drivers are both set to 21.30. Using Ubuntu 20.4 didn't work too. After reinstalling both BT and WLAN drivers from the ASUS sites, the problems dissapeared, although my BT connection is not stable (the connection was really stable when using version 21.30 though).
Another thing is I also had to edit the Group Policy (since I'm using Windows 10 Pro) to disable Windows automatic drivers update to prevent the drivers update from Windows.
04-06-2021 05:20 AM