GL504 Hero II CPU at 100 While Doing Normal Tasks

[Salahaddin94]

Hello there, I have had Hero II for a while now. It was fine and fast, but the GTX 1060 got a hardware problem and I had to send it for repair at one of Asus's Repair Services.

I recently got my laptop back after the repair, I reset my PC and started a new, now the GTX is fine but the computer is slow and the CPU reaches 100% on normal usage. Basically it's not different from an average computer, I open 2-3 apps simultaneously and the PC gets so slow to the level that sometimes the mouse pointer gets a lag...

I tried many fixes up to this point, but couldn't resolve it. Has anyone had similar problems. I would appreciate any help.

System Specs:
CPU: i7-8750H
RAM: 16 GB DDR4 2666

[Vsparda]

Hello there, I have had Hero II for a while now. It was fine and fast, but the GTX 1060 got a hardware problem and I had to send it for repair at one of Asus's Repair Services.

I recently got my laptop back after the repair, I reset my PC and started a new, now the GTX is fine but the computer is slow and the CPU reaches 100% on normal usage. Basically it's not different from an average computer, I open 2-3 apps simultaneously and the PC gets so slow to the level that sometimes the mouse pointer gets a lag...

I tried many fixes up to this point, but couldn't resolve it. Has anyone had similar problems. I would appreciate any help.

System Specs:
CPU: i7-8750H
RAM: 16 GB DDR4 2666

what was the hardware problem of your gtx 1060??

[Salahaddin94]

what was the hardware problem of your gtx 1060??

I used to get "Error 43", which I had to send it for repair after trying everything and finally chatting with support (which was determined to be a hardware problem). I don't know any more details, regarding what was the hardware problem itself.

[Vsparda]

I used to get "Error 43", which I had to send it for repair after trying everything and finally chatting with support (which was determined to be a hardware problem). I don't know any more details, regarding what was the hardware problem itself.

have u tried updating your bios??

[Salahaddin94]

have u tried updating your bios??

The BIOS is already up to date

[FULLMETALJACKET7]

They probably didn't seated the heatsink properly. Send it back if it's still under warranty. If it's not, you can do it yourself.

[Salahaddin94]

They probably didn't seated the heatsink properly. Send it back if it's still under warranty. If it's not, you can do it yourself.

Thanks for your suggestion. I have 2 questions:
- In my case the CPU does not overheat, and it has a really good temperature as I noticed (40-60 degree). Do you think the problem is still with the heatsink?
- If I try to do what you suggested myself, do I risk voiding my warranty (since I still have a valid warranty)?

[FULLMETALJACKET7]

Thanks for your suggestion. I have 2 questions:
- In my case the CPU does not overheat, and it has a really good temperature as I noticed (40-60 degree). Do you think the problem is still with the heatsink?
- If I try to do what you suggested myself, do I risk voiding my warranty (since I still have a valid warranty)?

You mean the GPU? That's possible, yes.
It depends. I don't know how they enforce the warranty where you live, but where I live we don't even have those "void" stickers anywhere inside or outside the laptop. I can do whatever I want with it, but if I mess it up, it's on me. I know it's a pain in the ass, but if it's still under warranty, send it back.

[Salahaddin94]

I decided to send it back for repair... I hope they don't screw up this time again, cause I've been having a nightmare with this PC, unfortunately!!!