Page 1 of 5 1 2 3 ... LastLast
Results 1 to 10 of 44
  1. #1
    New ROGer Array spacey67 PC Specs
    spacey67 PC Specs
    MotherboardAsus Z370-E
    Processori7 8700K
    Graphics Card #1Asus ROG STRIX 1070Ti
    spacey67's Avatar
    Join Date
    Jul 2018
    Reputation
    10
    Posts
    4

    Angry AURA Version 1.07.36 released 4/4 Unable to launch, "App blocked by Administrator"

    Windows User Account Controls prevents opening the latest version of AURA released April 4th, 1.07.36. Upon uninstalling old version and reinstalling new version and a restart, attempting to open the AURA icon results in WUA displaying a Red "Application blocked by your administrator" despite me being the administrator ironically. I even went to the security permissions for the app and gave myself Full control and it still displays the message. Just an FYI Asus should address this ASAP.

  2. #2
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
    Join Date
    Apr 2011
    Reputation
    161
    Posts
    7,454


  3. #3
    New ROGer Array spacey67 PC Specs
    spacey67 PC Specs
    MotherboardAsus Z370-E
    Processori7 8700K
    Graphics Card #1Asus ROG STRIX 1070Ti
    spacey67's Avatar
    Join Date
    Jul 2018
    Reputation
    10
    Posts
    4

    Angry

    I followed all of those instructions regarding UAC and sliding the silder all the way down, I even tried installing AURA on a different hard drive and I'm still getting the same pop up saying it's Blocked.

  4. #4
    ROG Enthusiast Array
    Join Date
    Aug 2012
    Reputation
    10
    Posts
    25

    Quote Originally Posted by Raja@ASUS View Post
    I've tried the one listed on the Hero X Wifi driver page and this one, both are blocked by UAC (Even though I have the slider all the way down). I'm running and installing as administrator. I cannot find a way to unblock it.

  5. #5
    ROG Member Array Djordje PC Specs
    Djordje PC Specs
    MotherboardASUS ROG STRIX Z270E
    ProcessorIntel Core i5 7600k
    Memory (part number)HyperX Predator DDR4 RGB HX432C16PB3AK2/16
    Graphics Card #1ROG Strix GeForce GTX 1080
    MonitorAsus ROG PG279Q
    Storage #1Samsung EVO 960 256GB RAID 0 x2 512MB
    Storage #2Samsung EVO 860 512MB RAID 0 x2 1TB
    CPU CoolerROG Ryujin 240
    CasePhanteks ECLIPSE P350X
    Power SupplyCorsair HX Series 80PLUS Platinum
    Keyboard ROG Claymore Core
    Mouse ROG Gladius
    Headset HyperX Cloud Flight
    Mouse Pad ROG Scabbard
    OS Windows 10 Pro
    Djordje's Avatar
    Join Date
    Apr 2018
    Reputation
    10
    Posts
    12

    Same here, I have all ROG components and I'm not able to run any ASUS software (AURA, Armory etc)

  6. #6
    ROG Member Array steevf PC Specs
    steevf PC Specs
    Laptop (Model)Cheap old HP piece of crap
    MotherboardASUS Crosshair VI Hero (WiFi AC) (BIOS v6401)
    ProcessorRyzen 7 1800X
    Memory (part number)64 GB G.Skill - Ripjaws V DDR4-3200 (F4-3200C16D-32GVK)
    Graphics Card #1EVGA Geforce GTX 1080 Ti FTW3 OC
    Graphics Card #2Not sure if it's worth it anymore.
    Sound CardCakewalk V-Studio 100
    Monitor2x Dell P2715Q (4k)
    Storage #1Western Digital Blue 1TB M.2-2280 SSD
    Storage #22x Western Digial 2TB (not in RAID)
    CPU CoolerNoctua NH-D15 SE-AM4
    CaseCorsair Air 540 ATX
    Power SupplyCorsair RMx 1000W
    Keyboard G.Skill Ripjaws KM570 RGB
    Mouse Logitech G900 Chaos Specturm Wireless
    Headset Don't remember, it's in a box somwhere.
    Mouse Pad ALLSOP (LOL)
    Headset/Speakers Yamaha HS8
    OS Windows 10 pro 64-bit 1809
    Network RouterLinksys WRT3200ACM (OpenWrt/ExpressVPN)
    Accessory #1 HP Laserjet 1200 series

    Join Date
    Jan 2018
    Reputation
    10
    Posts
    9

    I can't even install it. When launching the setup.exe I immediately get the message: "An installation support file could not be installed. Catastrophic failure"
    I tried running it as administrator, and got the same result.

  7. #7
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
    Join Date
    Apr 2011
    Reputation
    161
    Posts
    7,454

    Quote Originally Posted by spacey67 View Post
    I followed all of those instructions regarding UAC and sliding the silder all the way down, I even tried installing AURA on a different hard drive and I'm still getting the same pop up saying it's Blocked.
    Did you uninstall the previous software, before installing the new version?

    List the steps you followed in order to install the new version, please. I’ll escalate to our R&D team.
    Last edited by Raja@ASUS; 04-13-2019 at 12:07 AM.

  8. #8
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
    Join Date
    Apr 2011
    Reputation
    161
    Posts
    7,454

    Quote Originally Posted by steevf View Post
    I can't even install it. When launching the setup.exe I immediately get the message: "An installation support file could not be installed. Catastrophic failure"
    I tried running it as administrator, and got the same result.

    List the steps you followed before installation, please.

  9. #9
    New ROGer Array spacey67 PC Specs
    spacey67 PC Specs
    MotherboardAsus Z370-E
    Processori7 8700K
    Graphics Card #1Asus ROG STRIX 1070Ti
    spacey67's Avatar
    Join Date
    Jul 2018
    Reputation
    10
    Posts
    4

    Quote Originally Posted by Raja@ASUS View Post
    Did you uninstall the previous software, before installing the new version?

    List the steps you followed in order to install the new version, please. I’ll escalate to our R&D team.
    I was able to uninstall the previous version 1.07.35 fine, including all related associated installed components, I.E AURA service, and the 2 other Patriot items prior before attempting to install latest.

  10. #10
    Tech Marketing Manager HQ Array Raja@ASUS's Avatar
    Join Date
    Apr 2011
    Reputation
    161
    Posts
    7,454

    Quote Originally Posted by spacey67 View Post
    I was able to uninstall the previous version 1.07.35 fine, including all related associated installed components, I.E AURA service, and the 2 other Patriot items prior before attempting to install latest.

    Okay. Can you list the steps you followed, please? Be as complete as you can. May also be worth listing other ASUS and third-party software you have installed on the system.

Page 1 of 5 1 2 3 ... LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •