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  1. 04-12-2019 07:20 PM #1
    spacey67
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    Angry AURA Version 1.07.36 released 4/4 Unable to launch, "App blocked by Administrator"

    Windows User Account Controls prevents opening the latest version of AURA released April 4th, 1.07.36. Upon uninstalling old version and reinstalling new version and a restart, attempting to open the AURA icon results in WUA displaying a Red "Application blocked by your administrator" despite me being the administrator ironically. I even went to the security permissions for the app and gave myself Full control and it still displays the message. Just an FYI Asus should address this ASAP.
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  2. 04-12-2019 07:30 PM #2
    Raja@ASUS
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    See here: https://www.asus.com/News/HYIZEHXIGeIRyrVT

    Download new software here: https://www.asus.com/latest-software-update/
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  3. 04-12-2019 08:06 PM #3
    spacey67
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    Angry

    I followed all of those instructions regarding UAC and sliding the silder all the way down, I even tried installing AURA on a different hard drive and I'm still getting the same pop up saying it's Blocked.
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  4. 04-12-2019 09:18 PM #4
    erocker
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    Quote Originally Posted by Raja@ASUS View Post
    See here: https://www.asus.com/News/HYIZEHXIGeIRyrVT

    Download new software here: https://www.asus.com/latest-software-update/
    I've tried the one listed on the Hero X Wifi driver page and this one, both are blocked by UAC (Even though I have the slider all the way down). I'm running and installing as administrator. I cannot find a way to unblock it.
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  5. 04-12-2019 09:41 PM #5
    Djordje
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    Same here, I have all ROG components and I'm not able to run any ASUS software (AURA, Armory etc)
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  6. 04-12-2019 11:51 PM #6
    steevf
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    I can't even install it. When launching the setup.exe I immediately get the message: "An installation support file could not be installed. Catastrophic failure"
    I tried running it as administrator, and got the same result.
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  7. 04-12-2019 11:51 PM #7
    Raja@ASUS
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    Quote Originally Posted by spacey67 View Post
    I followed all of those instructions regarding UAC and sliding the silder all the way down, I even tried installing AURA on a different hard drive and I'm still getting the same pop up saying it's Blocked.
    Did you uninstall the previous software, before installing the new version?

    List the steps you followed in order to install the new version, please. I’ll escalate to our R&D team.
    Last edited by Raja@ASUS; 04-13-2019 at 12:07 AM.
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  8. 04-13-2019 12:15 AM #8
    Raja@ASUS
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    Quote Originally Posted by steevf View Post
    I can't even install it. When launching the setup.exe I immediately get the message: "An installation support file could not be installed. Catastrophic failure"
    I tried running it as administrator, and got the same result.

    List the steps you followed before installation, please.
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  9. 04-13-2019 12:42 AM #9
    spacey67
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    Quote Originally Posted by Raja@ASUS View Post
    Did you uninstall the previous software, before installing the new version?

    List the steps you followed in order to install the new version, please. I’ll escalate to our R&D team.
    I was able to uninstall the previous version 1.07.35 fine, including all related associated installed components, I.E AURA service, and the 2 other Patriot items prior before attempting to install latest.
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  10. 04-13-2019 01:06 AM #10
    Raja@ASUS
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    Quote Originally Posted by spacey67 View Post
    I was able to uninstall the previous version 1.07.35 fine, including all related associated installed components, I.E AURA service, and the 2 other Patriot items prior before attempting to install latest.

    Okay. Can you list the steps you followed, please? Be as complete as you can. May also be worth listing other ASUS and third-party software you have installed on the system.
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