04-17-2019 09:37 PM
Unknown USB device (Port reset failed)and under device status I have the following message:
windows has stopped this device because it has reported problems (code 43)
A USB port reset request failed.
06-25-2019 09:50 AM
07-07-2019 02:01 PM
10-31-2019 06:57 PM
paul roperos wrote:
same here sometime when I booted up the pc the centurion work, but when I shut it down it is not recognize by the system same message on the device manager. I think it its due to windows update. But why ASUS still not releasing a new driver/firmware?
11-06-2019 04:40 AM
11-06-2019 08:40 AM
11-08-2019 12:14 AM
11-09-2019 01:29 AM
Marky Boy wrote:
ok so I have not fixed the issue, but I have done a whole lot of trouble shooting, I'm gonna rattle these off so anyone here with the same issues doesn't have to.
It's also worth mentioning that I do not have a usb port reset error in device manager, in fact, my PC does not detect the device what so ever when it isn't working.
Sometimes, can be hours, days, even months with my PC being on, the control box will magically light up and everything will work just fine. This reconnect has happened overnight and I have no pets, so I can confirm that it is not because of a loose connection (as in, a cat could move the device).
The device will only stop working once the PC has been turned off for a long amount of time. Reboots, shutdowns and restarts will not cause the device to malfunction.
I can also confirm that this issue happened after flashing the new firmware.
when I reconnect the headset to the PC, only sometimes will I see the headset lights turn on for approx. 2 seconds, I have no idea what causes this to happen/not happen.
Ok so with that out of the way, here's what I've done to no success, please note that this list is not in order
re-flashed current firmware
flashed previous firmware version
flashed that beta firmware on the forums
flashed the first downloadable firmware
reinstalled windows 10 pro x64
reinstalled windows 10 pro x64 to the first version of the OS
reinstalled every USB driver on my PC (when they were disconnected)
reinstalled every USB driver on my PC (when the headset was connected and working)
reinstalled every audio device on my PC (when they were disconnected)
reinstalled every audio device on my PC (when the headset was connected and working)
uninstalled NVidia drivers (alongside the realtek audio drivers it has)
uninstalled the 3 drivers for the headset in device manager (when they were disconnected)
uninstalled the 3 drivers for the headset in device manager (when it was connected and working)
tested headset on a linux device
tested headset on a macosx device
tested headset on my personal laptop (win10 pro x64)
tested headset on a crypto miner (mainly to gauge power consumption)
opened up control box and inspected components under a jewelers loupe
reseated the cables inside of the control box
opened up the headphones themselves and inspected components under a jewelers loupe
cut out a portion of the headsets HDMI cable that i thought could be damaged (I do not recommend doing that)
put headset on a vibration table over night to test anything that could be loose (I seriously don't recommend doing that)
Currently my headset is connected and working after all of this testing, but nothing has stopped it from not powering on after a long shutdown period.
if there is anything people here want me to test while the headset is functional that I haven't already thought of, please leave a reply and I'll get right on it.
I'd say it's pretty poor that ASUS hasn't at least commented on this issue yet, let alone pushed a fix for it. This is not a cheap headset, and honestly, I'm not about to purchase any more of their hardware if this is the level of support that we are given here.
11-09-2019 01:41 PM
11-11-2019 12:25 AM
darcksoul wrote:
The strange thing is that the hub work fine on my laptop but not on my gaming PC.
I installed nothing new on my big PC, just a firmware update fot the hub...