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  1. #1
    New ROGer Array
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    Failed Installation - Asus LiveDash 1.05.02 2019-04-12

    System Specifications:

    Motherboard: Asus Rampage VI Extreme
    BIOS: 1704
    OS: Windows 10x64 Pro for Workstations Version 1809 Build 17763.437
    CPU: Intel Core i9 7920X

    GPU: EVGA 1080 Ti SC2
    SSD1: Samsung 1TB 960 PRO NVME (boot drive)
    SSD2: Samsung 1TB 840 EVO SATA (game drive)
    SSD3: Samsung 1TB 840 PRO SATA (Application scratch drive)
    HDD: Western Digital Blue 4TB (Mass Storage)

    Sound: Creative Labs ZxR PCIe Sound Card

    RAM: 32GB G.Skill Trident Z (Quad Channel Kit)

    Problem Description

    Application: LiveDash
    Type: Utility
    File name: SW_LiveDash_WEB_W10_64_VER10502_20190412R.zip


    This applications was a recommended installation/update for a Rampage VI Extreme based system. However, the installed application reports that there is no Asus device in the computer and the application can not be u-installed or, re-installed from the installation files provided by Asus.

    An attempt to un-install the application results in an error message "An installation support file could not be installed." "Catastrophic failure"

    An attempt to re-install from the supplied installation files results in the same error.

    Given that a number of updated utilities have been released I downloaded all and installed them in the following order.

    1. AI Suite III - Installed First
    Type : Utility
    File name: AISuite3_5_DIP5_R6.zip
    Result: Success, Application installed and functional.

    2. Aura - Installed Second

    Type: Utility
    File name: SW_AURA_WEB_W10_64_VER10757_20190416R.zip
    Result: Success, Application installed and functional.

    3. LiveDash - Installed Third

    Type: Utility
    Filename: SW_LiveDash_WEB_W10_64_VER10502_20190412R.zip
    Result: Failed, Application installed? I guess? Does not work, can not be removed or re-installed.

    I need assistance to remove the LiveDash application and to re-install it in a functional state.

  2. #2
    New ROGer Array
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    Apr 2019
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    Pretty much 60 views, but no answers.

    If anyone can assist I'd appreciate it. I am however, not interested in re-formatting and re-installing everything for the sake of a failed utility.

    *bump*

  3. #3
    ROG Enthusiast Array
    Join Date
    Jan 2019
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    asus dev don't care .. there is trillions bugs in there their SW.
    next time buy somethin which is maintanted by community not by corpo.

  4. #4
    ROG Member Array nxtlevel_tv PC Specs
    nxtlevel_tv PC Specs
    MotherboardASUS ROG STRIX X470-F Gaming
    ProcessorAMD Ryzen 2700x
    Memory (part number)16GB G.Skill Trident Z RGB DDR4-3200 DIMM CL16
    Graphics Card #1Gigabyte GTX 1080ti OC Gaming Black
    MonitorASUS ROG STRIX PG279Q
    CPU CoolerASUS ROG RYUO 240
    CaseCorsair carbide air 540
    Power SupplybeQuiet Straight Power 11 850W

    Join Date
    Dec 2018
    Reputation
    10
    Posts
    18

    Yep.. it looks like ASUS just take the money!

  5. #5
    ROG Member Array
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    Nov 2013
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    I have the same issue with ROG MAXIMUS X FORMULA board Livedash v105 30

    Saying "Catastrophic failure" tryed everything except reinstalling Windows 10 RS5

    Little bit frustrating...

    Does anyone have a fix "program" to fix this issue? I tried all the deleting all Temp files and folders fixs no luck.

    Please help

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