Page 1 of 2 1 2 LastLast
Results 1 to 10 of 12
  1. #1
    New ROGer Array
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    3

    ASUS ROG Strix B450-E Gaming delivered without antenna

    Hi,

    i bought the mainboard "ASUS ROG Strix B450-E Gaming" and the in the manual mentioned antenna is not included in the box. I checked the internet and saw also others had / have the same problem. Did anyone here face the problem and how was it solved? Replacing it at the shop where i bought against another box won't help as it seems the missing antenna is a general problem.

    regards

    zerbes

  2. #2
    New ROGer Array
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    3

    UPDATE: neither ASUS nor the shop where i bought the mainboard want to support here by delivering me the missing antenna.

    ASUS refers to the shop, the shop refers to ASUS. And us, the customers, are the losers paying for something as part of the box that is not included. I hope everyone who is interessed in buying this board and wants to use the WiFi-functionality reads this before buying and getting annoyed afterwards as i am now.

    zerbes
    Last edited by zerbes; 01-18-2019 at 02:20 PM. Reason: typo

  3. #3
    ROG Member Array
    Join Date
    Feb 2019
    Reputation
    10
    Posts
    7

    Quote Originally Posted by zerbes View Post
    Hi,

    i bought the mainboard "ASUS ROG Strix B450-E Gaming" and the in the manual mentioned antenna is not included in the box. I checked the internet and saw also others had / have the same problem. Did anyone here face the problem and how was it solved? Replacing it at the shop where i bought against another box won't help as it seems the missing antenna is a general problem.

    regards

    zerbes
    Hi there...i just saw your post, i bought this motherboard from Sotel.de less than a week ago, i too have not receied the wireless antenne.
    It has forced me to buy ones from Aliexpress, reading other forums it appears to be a common issue.

    I have yet to contact Asus or Sotel about the issue.

  4. #4
    New ROGer Array
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    3

    Hi!

    I have the same problem. I contacted ASUS about it, they're investigating... Waiting for reply.

  5. #5
    ROG Guru: Platinum Belt Array Rockford's Avatar
    Join Date
    Jan 2012
    Reputation
    217
    Posts
    6,205

    Yes, lack of information from Asus website, since it don't say if the antenna is included or not (but image is showing antenna)
    Didn't Asus in the past have information on their website what was included in the box?
    (specifications and features vary by model, and all images are illustrative. Please refer specification pages for full details)
    Click image for larger version. 

Name:	a1.jpg 
Views:	0 
Size:	127.0 KB 
ID:	78703
    Last edited by Rockford; 02-04-2019 at 05:03 PM.
    UserBenchmarks: Game 22%, Desk 89%, Work 70%
    CPU: AMD Ryzen 5 2600X - 101.6%
    GPU: AMD HD 5770 - 12.8%
    SSD: Kingston HyperX 3K 120GB - 85.6%
    HDD: Seagate Barracuda 7200.14 1TB - 119.1%
    RAM: Crucial BLT4G4D30AETA.K8FD 2x4GB - 122.1%
    MBD: Asus TUF X470-PLUS GAMING
    Wind in my hair

  6. #6
    ROG Guru: Platinum Belt Array Rockford's Avatar
    Join Date
    Jan 2012
    Reputation
    217
    Posts
    6,205

    yes, accessories specified here, but not for ASUS ROG Strix B450-E

    Click image for larger version. 

Name:	ff.jpg 
Views:	0 
Size:	35.1 KB 
ID:	78705
    Last edited by Rockford; 02-04-2019 at 04:40 PM.
    UserBenchmarks: Game 22%, Desk 89%, Work 70%
    CPU: AMD Ryzen 5 2600X - 101.6%
    GPU: AMD HD 5770 - 12.8%
    SSD: Kingston HyperX 3K 120GB - 85.6%
    HDD: Seagate Barracuda 7200.14 1TB - 119.1%
    RAM: Crucial BLT4G4D30AETA.K8FD 2x4GB - 122.1%
    MBD: Asus TUF X470-PLUS GAMING
    Wind in my hair

  7. #7
    New ROGer Array
    Join Date
    Jan 2019
    Reputation
    10
    Posts
    3

    Quote Originally Posted by Rockford View Post
    yes, accessories specified here, but not for ASUS ROG Strix B450-E

    Click image for larger version. 

Name:	ff.jpg 
Views:	0 
Size:	35.1 KB 
ID:	78705
    The antenna is listed in the manual. Page Xiii.

    Click image for larger version. 

Name:	Screenshot_E14929_ROG_STRIX_B450-E_GAMING_UM_V2_WEB.jpg 
Views:	0 
Size:	126.8 KB 
ID:	78710
    Last edited by K_Gabor; 02-05-2019 at 04:23 PM.

  8. #8
    ROG Member Array
    Join Date
    Feb 2019
    Reputation
    10
    Posts
    7

    Yes...I opened up a ticket with Asus support, they refused to support me...they claim I must contact the retailer if there is anything missing from the box.
    So I contacted Sotel.de support....they say that I need to contact Asus support as they don't have any accessories and it must come via Asus support.

    I went 3 rounds of being passed from Asus support to the retailer that sold me the motherboard, NO ONE wants to accept responsibility or offer support.
    This is shameful from Asus, the manual and website shows the wireless antenna, but they never shipped it in the box.

    And if you look on other forums....its a WIDESPREAD problem, Asus did not pack the wifi antenna with the motherboard.
    This is false advertising....I am considering reporting this to trading standards in both Ireland and the UK.

    You cannot sell a product that is missing something that is clearly stated to being in the box.

  9. #9
    ROG Member Array
    Join Date
    Feb 2019
    Reputation
    10
    Posts
    7

    Quote Originally Posted by K_Gabor View Post
    Hi!

    I have the same problem. I contacted ASUS about it, they're investigating... Waiting for reply.
    Please point them to this thread, also....Google and show them the OTHER forums talking about this issue....its widespread.

  10. #10
    ROG Member Array
    Join Date
    Feb 2019
    Reputation
    10
    Posts
    7

    Quote Originally Posted by Rockford View Post
    yes, accessories specified here, but not for ASUS ROG Strix B450-E

    Click image for larger version. 

Name:	ff.jpg 
Views:	0 
Size:	35.1 KB 
ID:	78705
    Cheers...yes, as you say the website shows an image of the wifi antenna, the MANUAL shows the wifi antenna....they never packed it with any of the motherboards they sold.

Page 1 of 2 1 2 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •