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  1. #1
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    Angry aura - just give up

    download cc cleaner, download revo uninstall.. reboot install reboot install.. rinse repeat with every version you put out
    download lighting service cleaner.. return to step 1.. takes 3 programs to clean out a service you cant seem to get a handle on.

    yall should be embarrassed with this software to be honest, and whos in charge of it should be fired...
    then go hire the guy who wrote the icue software for corsair and maybe youll save some face..

    i am beyond disgusted, i have a $7000 custom system built inside a desk that is all rainbow colors because the rgb department for asus seems to be the only people who CANT figure out what every other company has gotten correct, and the kicker... you could care less about your customer base..

    the fix you give us??
    download a version from a year ago ??? ... and reinstall , reinstall , reinstall... because it HAS to be something all 50,000+ of us are doing wrong on our end, right ?

    just give up, and let corsair take over your software department.. problem solved.

  2. #2
    New ROGer Array
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    Sadly, you are correct. I cannot believe that a company as large as Asus cannot provide properly working software to work with it's wonderful hardware. To instruct customers that the solution is to uninstall 4 programs, in an exact order, clean registry and THEN install version 1.0 is absolutely absurd and unacceptable. How shameful.

    Had I known of these issues before I bought my Z390-E, I would have purchased my mobo from a different manufacturer. Sadly, only when these issues begin affecting units sold will something be done about this debacle.

    How about combining Aura, AI Suite 3 and Live dash into one reliable software package? You know - Start Over!
    Last edited by Tarkus56; 05-11-2019 at 10:15 PM. Reason: Grammer

  3. #3
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    Quote Originally Posted by Tarkus56 View Post
    How about combining Aura, AI Suite 3 and Live dash into one reliable software package. You know - Start Over!
    couldnt have said it better... thats what needs to happen

  4. #4
    ROG Guru: Orange Belt Array
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    and put the dreadful EZ Update to actually auto update drivers without any nonsense uninstallers and cleaners, just like any respectable hardware/software company does.

  5. #5
    ROG Guru: White Belt Array
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    Quote Originally Posted by Thorvall View Post
    download cc cleaner, download revo uninstall.. reboot install reboot install.. rinse repeat with every version you put out
    download lighting service cleaner.. return to step 1.. takes 3 programs to clean out a service you cant seem to get a handle on.

    yall should be embarrassed with this software to be honest, and whos in charge of it should be fired...
    then go hire the guy who wrote the icue software for corsair and maybe youll save some face..

    i am beyond disgusted, i have a $7000 custom system built inside a desk that is all rainbow colors because the rgb department for asus seems to be the only people who CANT figure out what every other company has gotten correct, and the kicker... you could care less about your customer base..

    the fix you give us??
    download a version from a year ago ??? ... and reinstall , reinstall , reinstall... because it HAS to be something all 50,000+ of us are doing wrong on our end, right ?

    just give up, and let corsair take over your software department.. problem solved.

    Well said!*

  6. #6
    ROG Guru: Orange Belt Array Abaidor PC Specs
    Abaidor PC Specs
    MotherboardRampage VI Extreme
    Processori9-7940X
    Memory (part number)F4-3600C17Q-64GTZR | Trident Z RGB 64GB
    Graphics Card #1Asus Strix 1080Ti OC
    Storage #1Samsung 960 Pro 512GB
    Storage #2WD 10TB Gold
    CPU CoolerEK Rampage VI Monoblock
    CaseC0smos 2 Modded
    Power SupplyCorsair AX1500i
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    The only piece of software installed from Asus on my Rampage VI Extreme is V1 Aura and I have given up on this too (Rainbow!)....I am looking to replace it...
    The rest I am not even bothering to try.

    Sad, sad, sad..
    Asus Rampage VI Extreme | i9-7940X | 64GB Trident Z RGB 3600 | Asus Strix 1080Ti OC | Samsung 960 Pro 512GB | WD Gold 10TB | WD Red 4TB X 2 | PSU Corsair AX1500i | Custom Water Loop - RAD MO-RA3 420 Pro | EK Monoblock | Phanteks GPU Block | Heatkiller 200 Tube RES | EK Dual D5 Revo Pumps | 9 X Corsair ML 140 Pro Fans on RAD | | Bitspower Fittings Black Chrome | Cooler Master Cosmos 2 Modded Case | Silent WIngs 3 120mm Intake |

  7. #7
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    Quote Originally Posted by Thorvall View Post
    download cc cleaner, download revo uninstall.. reboot install reboot install.. rinse repeat with every version you put out
    download lighting service cleaner.. return to step 1.. takes 3 programs to clean out a service you cant seem to get a handle on.

    yall should be embarrassed with this software to be honest, and whos in charge of it should be fired...
    then go hire the guy who wrote the icue software for corsair and maybe youll save some face..

    i am beyond disgusted, i have a $7000 custom system built inside a desk that is all rainbow colors because the rgb department for asus seems to be the only people who CANT figure out what every other company has gotten correct, and the kicker... you could care less about your customer base..

    the fix you give us??
    download a version from a year ago ??? ... and reinstall , reinstall , reinstall... because it HAS to be something all 50,000+ of us are doing wrong on our end, right ?

    just give up, and let corsair take over your software department.. problem solved.
    Spot on. But Asus have always had a terrible rep when it comes to software beyond bios. And customer care as well. Which doesnt make much sense with a brand trying to position itself as the pinnacle of quality in the DYI/gamer market.
    Lets keep this thread bumped until they wake up.
    Secondarily. I hope one day that GN, Jays, Linus or someone similar does a story on this.
    The best selling and most dominant DYI brand have the ****tiest RGB software out there, and hasnt developed features or bugfixed it for 2 years...would make a good 10 min video.

  8. #8
    ROG Junior Member Array Noobtacular PC Specs
    Noobtacular PC Specs
    MotherboardROG MAXIMUS IX HERO
    Processor7700k
    Memory (part number)F4-3000C15Q-32GTZR
    Graphics Card #1EVGA 1080 ti ftw3
    MonitorSamsung 42" LCD Tv
    Storage #1Samsung 960 Evo 500gb
    Storage #2Samsung 960 Evo 500gb
    CPU CoolerNZXT Kracken X62
    CasePhanteks Enthoo Evolve ATX
    Power SupplyEVGA 850 G2
    Keyboard Walmart Junk
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    I had everything working fine from an earlier install then like a numbscull I chose to update to the latest version now I'm fudged.

  9. #9
    ROG Guru: White Belt Array Rewerend PC Specs
    Rewerend PC Specs
    MotherboardAsus Crosshair V Formula - Z
    ProcessorAMD FX-9370
    Memory (part number)2 x KHX23C11T3K2/8X
    Graphics Card #1R9 Fury X 4gb Sapphire
    Sound CardAsus Xonar Phoebus
    MonitorSAMSUNG U28E590D 28" uHD + freeSync
    Storage #1Samsung SSD EVO 540 250Gb
    Storage #2Seagate 7200.14 2TB
    CPU CoolerCorsair Hydro H105
    CaseCooler Master Cosmos II
    Power SupplyENERMAX ERV1000EWT-G Revolution87+ 1000W Gold
    Keyboard Microsoft SideWinder X6
    Mouse Saitek MAD CATZ R.A.T. 7
    Headset Asus ROG Orion
    Mouse Pad Steel Series PAD
    Headset/Speakers Genius Home Theather SW 5.1
    OS MS Windows 8.1 Pro
    Network RouterAsus RT-N18U
    Accessory #1 Zalman ZM-MFC3 FAN/TEMP CONTROLLER

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    Noobtacular - Did you follow all instruction to uinstall in that order ? It worked for me (I had to initiate ram sticks few times but works)
    Install/Update process : - Uninstall your current AURA apps in this order :
    1) GALAX GAMER RGB and/or Patriot Viper RGB if it is/they are installed
    2) AURA Service if it is installed ("Cancel" when an Explorer window opens)
    3) AURA ("Yes" when the uninstaller asks to restart)
    4) Perform a cleanup with AURA Cleaner (Right click > Run as administrator) then restart your PC
    5) Perform a cleanup of the registry with CCleaner Free (or others)
    6) Launch "Setup.exe" (Right click > Run as administrator) > "Next" > "Next" > "Finish"
    7) The installer will ask you to restart your PC > "OK"
    8) Launch AURA via desktop AURA icon (Right click > Run as administrator)
    9) Hit the refresh icon (top right) to search all your AURA Sync devices

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