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    New ROGer Array Fatal1ty6688 PC Specs
    Fatal1ty6688 PC Specs
    MotherboardAsus ROG B450F Gaming
    ProcessorRyzen 7 2700x
    Memory (part number)G.Skill Trident Z 8gb x 2 3200mhz
    Graphics Card #1ROG Strix RX 580 08 Gaming
    Sound CardAsus Xonar DG
    MonitorLG 29UM58 Ultrawide
    Storage #1Samsung 860 Evo 500gb
    Storage #2Samsung 850 Evo 500gb
    CPU CoolerAMD Wraith Prism
    CaseThermaltake Level10 GT
    Power SupplyCorsair RM 750X
    Keyboard Asus ROG Claymore
    Mouse Asus ROG Pugio
    Headset Sennheiser Game Zero
    Mouse Pad Asus ROG Sheath
    Headset/Speakers Logitech X530
    OS Windows 10 Pro
    Network RouterBuffalo AirStation
    Fatal1ty6688's Avatar
    Join Date
    May 2018
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    ROG Strix RX 580 08G Gaming no display

    Hi,

    This vcard was bought brandnew back in Nov 2018. I have been using it fine until a couple of weeks ago. It suddenly wouldn't output any display but has power, RGB lights working and 3 fans working. It had some hitches before wherein it would crash any PC game requiring lots of gpu usage like GTA V high settings, Resident Evil 2 etc before it stopped displaying. I checked the led indicator on the mobo on post (ROG B450F Gaming), it halts on the video part - white led.

    These are the troubleshooting steps that i have done:
    • reseated the gpu to the same PCIE slot
    • tried different cables; hdmi and display port
    • tried a different gpu (Sapphire Pulse RX 570 using 8 pins also) on the same slot and it works fine (so it is not the slot).
    • cleared my mobo cmos ROG B450F Gaming
    • tried the other 2 pcie slots on the motherboard
    • removed all pc components except for the mobo, ram, gpu, keyboard and mouse
    • reseated the rams, used 1 stick only of the 2x8gb Trident Z 3200mhz
    • installed the RX 580 on a diff computer, same indicators; with power, RBG lighting and fans working but wouldn't go past the post

    Other things i tried:
    • used the other gpu on PCIE slot 1 with the Strix RX 580 on slot 2 (halts on video)
    unplugged the RX 580, works fine on the RX 570
    • used the other gpu on PCIE slot 2 with the Strix RX 580 on slot 1 (halts on video)
    unplugged the RX 580, works fine on the RX 570
    • used the other gpu on PCIE slot 2 with the Strix RX 580 on slot 3 (halts on video)
    unplugged the RX 580, works fine on the RX 570
    • there might be other troubleshooting steps i missed to write, but i'll let you know if i have done it or missed it

    I was trying to see if the Strix RX 580 can be detected in the OS or in the BIOS. I'm wanna make sure i exhausted all possible troublshooting steps before i send it in for RMA. If it does, i would need assistance where to send it to. Thanks ASUS

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