Hi,
This vcard was bought brandnew back in Nov 2018. I have been using it fine until a couple of weeks ago. It suddenly wouldn't output any display but has power, RGB lights working and 3 fans working. It had some hitches before wherein it would crash any PC game requiring lots of gpu usage like GTA V high settings, Resident Evil 2 etc before it stopped displaying. I checked the led indicator on the mobo on post (ROG B450F Gaming), it halts on the video part - white led.
These are the troubleshooting steps that i have done:
• reseated the gpu to the same PCIE slot
• tried different cables; hdmi and display port
• tried a different gpu (Sapphire Pulse RX 570 using 8 pins also) on the same slot and it works fine (so it is not the slot).
• cleared my mobo cmos ROG B450F Gaming
• tried the other 2 pcie slots on the motherboard
• removed all pc components except for the mobo, ram, gpu, keyboard and mouse
• reseated the rams, used 1 stick only of the 2x8gb Trident Z 3200mhz
• installed the RX 580 on a diff computer, same indicators; with power, RBG lighting and fans working but wouldn't go past the post
Other things i tried:
• used the other gpu on PCIE slot 1 with the Strix RX 580 on slot 2 (halts on video)
unplugged the RX 580, works fine on the RX 570
• used the other gpu on PCIE slot 2 with the Strix RX 580 on slot 1 (halts on video)
unplugged the RX 580, works fine on the RX 570
• used the other gpu on PCIE slot 2 with the Strix RX 580 on slot 3 (halts on video)
unplugged the RX 580, works fine on the RX 570
• there might be other troubleshooting steps i missed to write, but i'll let you know if i have done it or missed it
I was trying to see if the Strix RX 580 can be detected in the OS or in the BIOS. I'm wanna make sure i exhausted all possible troublshooting steps before i send it in for RMA. If it does, i would need assistance where to send it to. Thanks ASUS