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Latest Aura and LiveDash applications don't work with W10 1903

Hopper64
Level 15
Just did a fresh install of W10 1903 and neither the LiveDash nor Aura latest versions work at all. Just FYI. Specs in my sig. Tried to upload spec on OS but site won't allow it??


18362.116 Version Windows 10 pro
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro
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25 REPLIES 25

MoKiChU
Level 40
Hi,

I use AURA Sync 1.06.17 with Windows 10 Pro 64 bit 1903/19H1 18362.116, same for my wife, and we have no problem.

MoKiChU wrote:
Hi,

I use AURA Sync 1.06.17 with Windows 10 Pro 64 bit 1903/19H1 18362.116, same for my wife, and we have no problem.


Oh that's good news. Thanks. What version of LiveDash works? Thanks again.
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

MoKiChU wrote:
Hi,

I use AURA Sync 1.06.17 with Windows 10 Pro 64 bit 1903/19H1 18362.116, same for my wife, and we have no problem.


I have been looking for the older version.. where can I download a 1.06 rev level ?
InWin 909 Silver RGB build
i9-10900k
ROG Maximus XII Apex
ROG Matrix 2080 ti
Gskill Trident Royal 4400 16g

Everything overclocked and love it.
ROG Awesomeness !!!!

Hopper64
Level 15
Yea, Just installed 1.06.17 and works great!!

Any idea on LiveDash though?
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Hopper64 wrote:
Yea, Just installed 1.06.17 and works great!!

Any idea on LiveDash though?
Hopper64 wrote:
Tried LDash 1.04.11, 1.05.02, and 1.05.03 and none of them work. 😞


No sorry, I never had to use it, I have no experience about it.

MoKiChU wrote:
No sorry, I never had to use it, I have no experience about it.


Darn. Wonder how long a fix will take. I use mine daily. Thanks for your help.
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Hopper64
Level 15
Tried LDash 1.04.11, 1.05.02, and 1.05.03 and none of them work. 😞
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro

Hopper64 wrote:
Tried LDash 1.04.11, 1.05.02, and 1.05.03 and none of them work. 😞


I had this problem too (with 1903 update), and after a LONG session of try and error I was able to make it work with 1.07.57. Here what I did:


  • First download RevoUninstaller, you can use the portable version
  • Launch the RevoUninstaller and go to options and check "show system components"
  • Uninstall all Asus Aura software components, including Kingtson, Galaxy, Patriot, Corsair aura related. For most of them there are two options, one with the blue box icon and the other with blue old computer icon, choose the blue older computer icon.
  • Uninstall the ENE software too
  • Uninstall the LiveDash
  • After uninstall all software, go to Windows services (type services on the taskbar) and check if Asus COM services still exists. If they do, stop them and kill the process on the task manager.
  • Run CMD as administrator and execute the following commands "sc delete asComSvc" and "sc delete asHmComSvc" (may not exist).
  • Delete these following folders if exists: "C:\Program Files (x86)\ASUS", "C:\Program Files (x86)\LightingService", "C:\Program Files (x86)\ENE", "C:\Program Files\ASUS", "C:\Program Files\ENE"
  • This step is optional, but I also ran the Ccleaner to clear registry.
  • Check if there are .xml files on root of C: drive. Open those files and check if they say Asus Aura (or something similar) at the top. If they do, delete them.
  • Restart the PC
  • Install Aura


After all that I think you have a good chance to work =). I think the main issue for this problem rely on the Asus COM services and previous LightningService profiles that may cause Aura to not work properly.

Hopper64
Level 15
I downloaded here:

*https://rog.asus.com/forum/showthread.php?101543-SOFTWARE-AURA-Sync-RGB
MZ790A Bios 2002, GSkill F5-8000J3848H16GX2-TZRK, 13900KS, EKWB D5 TBE 300, Seasonic Prime TX-1600 ATX 3.0, Asus Strix 4090 w/ Optimus block, Phanteks Enthoo Elite, Asus Claymore 2, Asus Gladius 3, Asus XG349C, Samsung 990, Windows 11 Pro