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  1. #1
    New ROGer Array Vanteal PC Specs
    Vanteal PC Specs
    MotherboardAsus Crosshair Hero VII Wi-Fi
    ProcessorAMD Ryzen 2700x
    Memory (part number)32GB G.Skill
    Graphics Card #1Asus ROG 2080TI
    Sound CardStock mobo
    OS Windows 10 1903 version

    Join Date
    Mar 2019
    Reputation
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    6

    Sudden audio issues with Hero VII Mobo

    I woke up yesterday and I had no audio to my speakers...Also, none of the options/EQ/Settings work with sonic studio..

    I do get sound if I switch to AC97, but not from the HD Audio front panel I had been using. Computer doesn't recognize when I've plugged in my headphones now either. I do have the enable popup when something has been plugged in. But with the AC97 I get sound from both the speakers and headphones. But I don't get sound to my speakers with the HD Audio front panel selected..I did reinstall drivers, but still no luck..Is anyone else experiencing audio issues out of the blue?..

    Also, I'm running windows 10 1903, which I only downloaded today. But the issue started with the previous version I had yesterday. Current Realtek audio driver is version 6.0.1.8468 that I downloaded today from the asus website.

    While I was tinkering around, and reinstalling drivers and whatnot, there was a moment when things sounded great for about 5 minutes, then I don't know what happened or why..And I still can't get sound working with the Sonic Studio or any Asus EQ settings..

  2. #2
    ROG Guru: Orange Belt Array
    Join Date
    Dec 2017
    Reputation
    12
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    292

    Even the Version 6.0.1.8496 drivers are not Windows 10 1903 compatible.
    Personally i have a PRIME Z370-A on Windows 1809 and avoiding 1903 upgrade due to the issue i mentioned, where updated WHQL certified drivers were already sent to me via email this week that will soon be uploaded to the support page, though i'm waiting for that to happen first.

    What is your motherboard type?

  3. #3
    New ROGer Array Vanteal PC Specs
    Vanteal PC Specs
    MotherboardAsus Crosshair Hero VII Wi-Fi
    ProcessorAMD Ryzen 2700x
    Memory (part number)32GB G.Skill
    Graphics Card #1Asus ROG 2080TI
    Sound CardStock mobo
    OS Windows 10 1903 version

    Join Date
    Mar 2019
    Reputation
    10
    Posts
    6

    Quote Originally Posted by katlani View Post
    Even the Version 6.0.1.8496 drivers are not Windows 10 1903 compatible.
    Personally i have a PRIME Z370-A on Windows 1809 and avoiding 1903 upgrade due to the issue i mentioned, where updated WHQL certified drivers were already sent to me via email this week that will soon be uploaded to the support page, though i'm waiting for that to happen first.

    What is your motherboard type?
    Thanks for responding, this issue occurred "before" I updated to the 1903 version of windows. I only downloaded the update to see if it would help fix the problem. So it's not a 1903 exclusive problem...And I have the Asus Crosshair hero VII wifi motherboard.

  4. #4
    ROG Guru: Orange Belt Array MoKiChU PC Specs
    MoKiChU PC Specs
    MotherboardASUS ROG Strix Z370-F
    ProcessorIntel Core i7-8700K
    Memory (part number)Corsair Vengeance RGB DDR4 2666MHz CL16 - 16GB (2 x 8GB)
    Graphics Card #1ASUS ROG Strix GTX 1080 Ti OC
    MonitorASUS ROG Strix XG35VQ
    Storage #1SSD Samsung 960 EVO 256GB
    Storage #2SSHD Seagate 2TB
    CPU CoolerCooler Master ML240L RGB
    CaseBitFenix Enso
    Power SupplyCorsair TX850M (850W)
    Keyboard Logitech G413
    Mouse Logitech G502
    Mouse Pad PECHAM MPad-XXL
    Headset/Speakers Logitech Z333
    OS Windows 10 Pro 64 bit
    MoKiChU's Avatar
    Join Date
    Aug 2013
    Reputation
    96
    Posts
    329

    Hi,

    Use this thread to update your ROG audio drivers : https://rog.asus.com/forum/showthrea...HD-Audio-(UAD).

  5. #5
    New ROGer Array Vanteal PC Specs
    Vanteal PC Specs
    MotherboardAsus Crosshair Hero VII Wi-Fi
    ProcessorAMD Ryzen 2700x
    Memory (part number)32GB G.Skill
    Graphics Card #1Asus ROG 2080TI
    Sound CardStock mobo
    OS Windows 10 1903 version

    Join Date
    Mar 2019
    Reputation
    10
    Posts
    6

    Quote Originally Posted by MoKiChU View Post
    Hi,

    Use this thread to update your ROG audio drivers : https://rog.asus.com/forum/showthrea...HD-Audio-(UAD).
    Hi back, and thank you.

  6. #6
    New ROGer Array Vanteal PC Specs
    Vanteal PC Specs
    MotherboardAsus Crosshair Hero VII Wi-Fi
    ProcessorAMD Ryzen 2700x
    Memory (part number)32GB G.Skill
    Graphics Card #1Asus ROG 2080TI
    Sound CardStock mobo
    OS Windows 10 1903 version

    Join Date
    Mar 2019
    Reputation
    10
    Posts
    6

    Quote Originally Posted by MoKiChU View Post
    Hi,

    Use this thread to update your ROG audio drivers : https://rog.asus.com/forum/showthrea...HD-Audio-(UAD).
    Ok, just wanted to let you know that initially the sound still didn't work after following the instructions from the link you provided..However, I did get the sound to work by switching "Disabling front panel popup Dialog" to "ON"..Which seems kinda weird..

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