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    ROG Guru: Green Belt Array UltraNEO* PC Specs
    UltraNEO* PC Specs
    Laptop (Model)Dell XPS 13
    MotherboardAsus Rampage V Edition 10
    ProcessorIntel i7-6850k
    Memory (part number)G.SKILL F4-3600C17Q-32GTZR
    Graphics Card #1Titan X (Pascal)
    Graphics Card #2Titan X (Pascal)
    MonitorASUS ROG Swift PG279Q (x3)
    Storage #1Samsung 970 Pro 1TB NVMe
    Storage #2Samsung 860 Pro 1Tb (x4)
    CPU CoolerCustom Watercooled
    CaseCaseLabs SMA8
    Power SupplyCorsair AX1500i
    Keyboard Keyboard Paradise Custom
    Mouse Logitech G903
    Mouse Pad Logitech G840 XL
    Headset/Speakers ART SLA2 Linear Amp with JBL Control 5
    OS Win 10 Pro
    Network RouterPF Sense
    Accessory #1 Logitech Brio 4k
    Accessory #2 Logitech PowerPlay Game Pad
    UltraNEO*'s Avatar
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    Dec 2011
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    Quote Originally Posted by DeeEM View Post
    Hello. My motherboard stopped working about a month ago. I bought it from Amazon UK on June 17, 2016. Maximus VIII Hero. I contacted ASUS and they suggested RMA but said it was up to the retailer to deal with it as it's still under warranty. I contacted Amazon UK and they said they don’t accept returns after 30 days and that it is the manufacturers responsibility.
    Who is supposed to help me?
    Since we're still part of the EU; their consumers are offered a two-year guarantee in which sellers must repair or replace a faulty or not-fit-for-purpose item.
    However our UK law for electronic goods says:

    If the fault occurs after six months, the consumer has to prove that the problem was down to a fault or issue at the manufacturer, as opposed to wear and tear or misuse. In accordance with a law known as the Statutes of Limitations, consumers have this right for six years in England and for five years in Scotland
    What gets me here is this, IF the UK law suggests we have six oo five years warranty and the manufacturer only offers says three.
    Who do we goto for the period after the manufacturer ends?

    By the way, IF you buy something from Amazon.. and it goes faulty within the first 12 months, you should definitely contact Amazon. They're REALLY GOOD with their customers.. They'll probably offer you a refund for the return of your faulty product and you'll might even get free return. Depending on your system's refresh cycle, you might end up having no suitable motherboard for your system - something you might like to think about...
    Last edited by UltraNEO*; 10-26-2019 at 09:48 PM.
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