Results 1 to 3 of 3
  1. #1
    New ROGer Array
    Join Date
    Jun 2019

    [U][B]BEWARE when buying from OVERSEAS! (Will Asus honour your Warranty/Legal rights?

    BEWARE when buying from OVERSEAS! (Will Asus honour your Warranty/Legal rights???)

    I have a Newegg USA sourced board: ROG Strix z270I (s/n: H2M0AJ025109)

    My board is 27 months old!

    It HAS a 3 year (USA) warranty (=36 months!), as MOST/ALL of you know MOST/ALL countries have an Asus motherboard warranty of 3 years!

    For those of you that don't know the Z270I was not released to ANY market more than three years ago!

    Asus australia 'Jun' claims OOW (Out of warranty!)

    PLEASE simply tell me if I need an RMA from Australia or USA and issue me one!

    (DON'T tell me that you don't have ANY similar spec'd boards to replace it with! I know that is LIKELY!)

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010

    As I understand it, warranty coverage is only ever provided in the region in which the product was sold. So if you purchased it from the US then you'll have to deal with the US support system. The one issue could be that I don't think ASUS will ship internationally back to you. So you might have to set up a remailer or something. Unfortunately I don't think anyone has gone through this experience and documented it here so I don't have more info for you. Best of luck!
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    ROG Guru: Yellow Belt Array pndiode PC Specs
    pndiode PC Specs
    Laptop (Model)ASUS G752VL-DH71
    MotherboardROG Maximus IX Extreme
    Memory (part number)G-Skill F4-3600C19Q-32GTZRB
    Graphics Card #1ROG GTX 980 MATRIX-GTX980-P-4GD5 Bykski Water N-AS98ROG-X Full Cover
    Graphics Card #2ROG GTX 980 MATRIX-GTX980-P-4GD5 Bykski Water N-AS98ROG-X Full Cover
    MonitorSAMSUNG S22D300HY (2 ea)
    Storage #1WD Black SN750 1TB
    Storage #2WD Blue 4TB (4 ea)
    CPU CoolerEK PE 360 (Top), PE 240 (Front), and Xres 100 Elite
    CaseROG Strix Helios
    Power SupplyThermalTake Toughpower 1200W
    Keyboard Cerberus
    Mouse Logitech MX Master S2
    Headset ROG Strix Fusion 300
    Mouse Pad Generic
    Headset/Speakers Bose Companion 3 Series II
    OS Win 10 Pro 2004
    Network RouterGeneric
    Accessory #1 ROG Aura Terminal
    Accessory #2 ROG 10GB Express
    Accessory #3 Corsair ML140 (4 ea), Corsair ML120 (3 ea)

    Join Date
    Jan 2016

    Will Asus honour your Warranty/Legal rights?

    If proof of purchase cannot be provided, the manufacture date of the product will be considered as date of purchase. Maybe, that is why ASUS Australia “Jun” claims OOW! (Note: Date of order/purchase from a reputable ASUS authorized reseller starts warranty period, exclude Mom and Pop store or any similar retailer).

    Even though manufactures do not request a proof of purchase for an RMA provide it to close the door before it is opened.

    According to paragraph 7 International Warranty and Support you should be able to get it repaired/replaced in Australia if you have proof of purchase and proof of proper importation (Taxes Paid).

    I could be wrong, let us know how it turns out!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts