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problems removing aura sync

Monzmatt66
Level 7

‎06-21-2019 01:15 PM - last edited on ‎03-06-2024 08:10 PM by Community Admin

Hi, having problems syncing my gear so I tried to uninstall and install again. Something went wrong whilst uninstalling and now I can't seem to remove it or re-install it.

It has mostly gone from my machine in so far as I can't find any files / folders with aura sync, but an "aura" line still appears in my uninstall app list and when I click "uninstall" a pop-up with "do you want Windows host process (Runddll32) to make change to your computer" and I click yes and nothing happens. I downloaded AuraCleaner but it doesn't seem to do anything. Can't install a new version it just say installation failed.

Suggestions? driving me slightly bonkers...

thanks, CF
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Re
Level 10

‎06-22-2019 02:47 AM

Monzmatt66 wrote:
Hi, having problems syncing my gear so I tried to uninstall and install again. Something went wrong whilst uninstalling and now I can't seem to remove it or re-install it.

It has mostly gone from my machine in so far as I can't find any files / folders with aura sync, but an "aura" line still appears in my uninstall app list and when I click "uninstall" a pop-up with "do you want Windows host process (Runddll32) to make change to your computer" and I click yes and nothing happens. I downloaded AuraCleaner but it doesn't seem to do anything. Can't install a new version it just say installation failed.

Suggestions? driving me slightly bonkers...

thanks, CF


what happens if u start the installer again?
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