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ROG Strix Fusion 700 Disconnection Issue

Dragonfyr
Level 7

‎06-23-2019 03:34 PM - last edited on ‎03-06-2024 08:08 PM by Community Admin

post removed by creator
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4 REPLIES 4

Dragonfyr
Level 7

‎06-23-2019 04:50 PM

This is not a bump. Tried editing the post twice, kept on returning a page error.

I've had 3 disconnects since I posted this. (Still plugged in via front USB 3.0 port).
I've ran command prompt (as admin), 'sfc /scannow', Windows Resource Protection did not find any integrity violations.
Currently running USBDeview. Not sure what that will do but will post further information as of when i find it out.
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Dragonfyr
Level 7

‎06-23-2019 05:39 PM

Another update.

Tried headset in laptop, same problem. Kept on disconnecting.
Tried 3 different USB cables in 2 seperate USB ports on my main pc, same problem, more disconnects.
Now have the headset connected via bluetooth. No problem so far.

So that must mean it's a problem with the headset. Maybe the port. I don't know.

This is really annoying.
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Dragonfyr
Level 7

‎06-24-2019 05:14 AM

RMA In Process.

It's a bit rubbish that I won't be able to get a refund on this item. Clearly there is some sort of manufacturing issue. The exact same problem with 2 seperate new headsets. And to add to this, the retailer doesn't have any in stock. So even when Asus say it's broken, i'll have to wait possibly weeks for a replacement.
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Dragonfyr
Level 7

‎06-27-2019 07:39 AM

admin please remove this thread. thanks
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