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  1. #1
    New ROGer Array
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    NEED HELP : i'am using z390-e, videos and sound are out of sync

    Hi all, i having this issue since i build my pc. i try follow the Realtek HD Audio Drivers (UAD - ASUS ROG SS3) installation but no sound after i finish the installation. now i'm using windows update driver but videos and sound are out of sync every time i shut down the pc. I need to reinstall the audio driver using windows update every time i turn on the pc. PLEASE HELP.
    Sorry for my bad English

  2. #2
    ROG Enthusiast Array rexbinary PC Specs
    rexbinary PC Specs
    MotherboardASUS ROG Strix Z390-H Gaming
    ProcessorIntel Core i5-9600K Coffee Lake
    Memory (part number)G.SKILL TridentZ RGB Series 32GB (2 x 16GB) DDR4-3200
    Graphics Card #1ASUS ROG GeForce GTX 1080 Ti STRIX-GTX1080TI-11G-GAMING
    MonitorAcer Predator XB271HU 27" WQHD IPS NVIDIA G-Sync Black/Red Gaming Monitor
    Storage #1SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe 1.3 64L V-NAND 3-bit MLC Internal Solid State Drive
    Storage #2SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe 1.3 64L V-NAND 3-bit MLC Internal Solid State Drive
    CPU CoolerCorsair Hydro Series H150i PRO RGB
    CaseCorsair Carbide Series SPEC-06 Black
    Power SupplyCORSAIR HX Series HX850
    Keyboard Razer Huntsman
    Mouse Razer Deathadder Elite
    Headset SteelSeries Arctis Pro Wireless
    Mouse Pad Razer Goliathus Extended Chroma
    Headset/Speakers Logitech Speaker System Z906
    OS Windows 10 Pro
    rexbinary's Avatar
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    I battled this for months until I found the fix. You need to disable Fast Startup in Windows.

    https://www.tenforums.com/tutorials/...dows-10-a.html

    CPU: Intel Core i5-9600K | Mobo: ASUS ROG STRIX Z390-H GAMING (BIOS 2804) | Cooler: Corsair Hydro Series H150 PRO
    Memory: G.SKILL Trident Z RGB 32GB (2x16GB) DDR4-3200 | GPU: ASUS ROG STRIX GeForce GTX 1080 TI 11GB | PSU: Corsair HX Series HX850
    Drives: 2x Samsung 970 EVO 1TB M.2 2280 PCIe Gen3 X4, Seagate BarraCuda Pro 6TB 7200 RPM SATA 6GB/s | Case: Corsair Carbide SPEC-06 Black

  3. #3
    New ROGer Array
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    Quote Originally Posted by rexbinary View Post
    I battled this for months until I found the fix. You need to disable Fast Startup in Windows.

    https://www.tenforums.com/tutorials/...dows-10-a.html
    i already turn off the fast boot in windows and bios. But this problem still happen

  4. #4
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    Quote Originally Posted by rexbinary View Post
    I battled this for months until I found the fix. You need to disable Fast Startup in Windows.

    https://www.tenforums.com/tutorials/...dows-10-a.html
    do you install driver from asus website?

  5. #5
    ROG Enthusiast Array rexbinary PC Specs
    rexbinary PC Specs
    MotherboardASUS ROG Strix Z390-H Gaming
    ProcessorIntel Core i5-9600K Coffee Lake
    Memory (part number)G.SKILL TridentZ RGB Series 32GB (2 x 16GB) DDR4-3200
    Graphics Card #1ASUS ROG GeForce GTX 1080 Ti STRIX-GTX1080TI-11G-GAMING
    MonitorAcer Predator XB271HU 27" WQHD IPS NVIDIA G-Sync Black/Red Gaming Monitor
    Storage #1SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe 1.3 64L V-NAND 3-bit MLC Internal Solid State Drive
    Storage #2SAMSUNG 970 EVO M.2 2280 1TB PCIe Gen3. X4, NVMe 1.3 64L V-NAND 3-bit MLC Internal Solid State Drive
    CPU CoolerCorsair Hydro Series H150i PRO RGB
    CaseCorsair Carbide Series SPEC-06 Black
    Power SupplyCORSAIR HX Series HX850
    Keyboard Razer Huntsman
    Mouse Razer Deathadder Elite
    Headset SteelSeries Arctis Pro Wireless
    Mouse Pad Razer Goliathus Extended Chroma
    Headset/Speakers Logitech Speaker System Z906
    OS Windows 10 Pro
    rexbinary's Avatar
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    Quote Originally Posted by muixmorbid View Post
    do you install driver from asus website?
    Yes

    CPU: Intel Core i5-9600K | Mobo: ASUS ROG STRIX Z390-H GAMING (BIOS 2804) | Cooler: Corsair Hydro Series H150 PRO
    Memory: G.SKILL Trident Z RGB 32GB (2x16GB) DDR4-3200 | GPU: ASUS ROG STRIX GeForce GTX 1080 TI 11GB | PSU: Corsair HX Series HX850
    Drives: 2x Samsung 970 EVO 1TB M.2 2280 PCIe Gen3 X4, Seagate BarraCuda Pro 6TB 7200 RPM SATA 6GB/s | Case: Corsair Carbide SPEC-06 Black

  6. #6
    ROG Guru: Yellow Belt Array Enderwiggin03 PC Specs
    Enderwiggin03 PC Specs
    MotherboardROG STRIX Z390-E Gaming
    ProcessorIntel Core i9 9900k @ 5.1Ghz on all 8 cores 1.355v
    Memory (part number)F4-4266C19D-16GTZR @ 4000Mhz CL16-17-17-35 1.45v
    Graphics Card #1EVGA RTX 2070 XC Ultra
    Sound CardCreative Sound Blaster X AE-5
    MonitorASUS VG248QE
    Storage #1Samsung 970 Evo 500GB m.2
    Storage #2Samsung 860 Evo 1TB SATA
    CPU CoolerEVGA CLC280 with 4x NF-A14 iPPC-3000 PWM (push/pull)fans
    CaseFractal Design R6
    Power SupplyEVGA G3 1000w
    Keyboard Logitech G513 Carbon
    Mouse Logitech G703
    Mouse Pad Logitech Poweplay
    OS Windows 10 Home x64

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    It's a known Windows 1903 error, you'll net you find the affected update and uninstall it.

  7. #7
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    MotherboardASUS ROG Maximus XI Extreme
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair Vengeance RGB PRO 128GB DDR4 3200 CAS 16 kit (4X32GB)
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardCreative Sound Blaster AE-9
    MonitorSamsung 32" UH750 QLED UHD Monitor
    Storage #1Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerCooler Master MLX-D36M-A20PC-R1
    CaseLian Li PC-011 Dynamic
    Power SupplyCooler Master V1200
    Keyboard Razer HUNTSMAN ELITE
    Mouse Razer Lancehead
    Headset Bowers and Wilkins P9 Signature
    Headset/Speakers Dynaudio XEO 2
    OS Windows 10 Pro for Workstations
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Razer Vespula V2
    Accessory #3 I built this PC with throughput in mind. Whatever built-in HW I don't use gets shut off in the BIOS
    Jesseinsf's Avatar
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    Quote Originally Posted by muixmorbid View Post
    Hi all, i having this issue since i build my pc. i try follow the Realtek HD Audio Drivers (UAD - ASUS ROG SS3) installation but no sound after i finish the installation. now i'm using windows update driver but videos and sound are out of sync every time i shut down the pc. I need to reinstall the audio driver using windows update every time i turn on the pc. PLEASE HELP.
    Sorry for my bad English
    Try another driver version. But make sure you clean your system of old drivers and files left behind from uninstalling the current drivers.

  8. #8
    New ROGer Array Jesseinsf PC Specs
    Jesseinsf PC Specs
    MotherboardASUS ROG Maximus XI Extreme
    ProcessorIntel Core i9 9900K
    Memory (part number)Corsair Vengeance RGB PRO 128GB DDR4 3200 CAS 16 kit (4X32GB)
    Graphics Card #1NVIDIA - GeForce RTX 2080 Ti FE
    Sound CardCreative Sound Blaster AE-9
    MonitorSamsung 32" UH750 QLED UHD Monitor
    Storage #1Samsung 970 Pro M.2 PCIe SSD 1TB
    CPU CoolerCooler Master MLX-D36M-A20PC-R1
    CaseLian Li PC-011 Dynamic
    Power SupplyCooler Master V1200
    Keyboard Razer HUNTSMAN ELITE
    Mouse Razer Lancehead
    Headset Bowers and Wilkins P9 Signature
    Headset/Speakers Dynaudio XEO 2
    OS Windows 10 Pro for Workstations
    Network RouterROG Rapture GT-AC5300
    Accessory #1 Razer Vespula V2
    Accessory #3 I built this PC with throughput in mind. Whatever built-in HW I don't use gets shut off in the BIOS
    Jesseinsf's Avatar
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    That issue has been fixed

    Quote Originally Posted by Enderwiggin03 View Post
    It's a known Windows 1903 error, you'll net you find the affected update and uninstall it.
    Microsoft fixed that issue long ago. So if you are experiencing an issue with your Realtek drivers then it is not Microsoft's fault. I have 3 z390 PCs in my house and all are working great with version 1903 installed.

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