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  1. #1
    ROG Junior Member Array
    Join Date
    Dec 2017
    Reputation
    10
    Posts
    1

    Purchasing through Newegg Ebay Store

    Hello,

    I just finished a chat with online support about a Maximus Gene VIII board that fried for the 2nd time in 3 years (powers off, resets, powers off permanently).
    I RMA'd the board the first time and now 2 years later it has happened again, with 3 months left in my warranty.

    I gave the Asus support specialist my *new* serial # of the replacement board and they said it was over 3 years old and no longer warrantied.
    I provided them a PDF of the ebay receipt from the Newegg store where I purchased it for $230.00 and they will not accept it. There is no Newegg logo even though it states it is from Newegg store.

    This is a huge problem. I purchased this on October 15, 2016 and should have a few more months left on my original warranty.
    If this is going to be the case, people should not buy ANY Asus products from Newegg?

    This is a huge problem.

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600
    Memory (part number)16GB DDR4
    Graphics Card #1GTX980
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
    Reputation
    294
    Posts
    7,353

    Send a pm to cl-Albert to see if he has any suggestion.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    ROG Guru: Yellow Belt Array
    Join Date
    Jul 2016
    Reputation
    10
    Posts
    181

    Hi,

    Can you email me at cl-justin@asus.com with further information?

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