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  1. #1
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    GL704GM Sudden lag spikes

    Hi. Since last january, I had bought an Asus GL704GM (i7-850h CPU @ 2.20GHz/GTX 1060 GB) and I never had any performance issues for quite a while. But, just today as I played Sea of Thieves, I noticed that my FPS just completely drops out of nowhere and randomly, then it goes back to normal. I then decided to go on Battlefield 1 to see if the issue was still there. For a while, nothing significant happened, then the random FPS drop returned. Is there any way to fix this?
    Last edited by Franck1997; 07-06-2019 at 01:37 AM.

  2. #2
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    have you checked the temps?
    maybe is thermal throttling?
    Antivirus running in the background?

  3. #3
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
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    Quote Originally Posted by TX2000 View Post
    have you checked the temps?
    maybe is thermal throttling?
    Antivirus running in the background?
    I agree it sure does sound thermal. Franck, make sure you've got the basics covered like sitting the laptop on a firm surface with proper airflow and when gaming not operating in a poor ambient condition for temp and humidity, not sitting it on a sofa or carpet or bedspread or something like that. Check your environment for dustiness and the machine blow out what you can.

    If all that's good, try running the games right after a fresh bootup and disabling any non-essential programs that load on start. If your fps is good when you operate like that, then startup your usual background programs one by one until you see throttling again, to isolate the issue.
    Davemon50

  4. #4
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    Quote Originally Posted by davemon50 View Post
    I agree it sure does sound thermal. Franck, make sure you've got the basics covered like sitting the laptop on a firm surface with proper airflow and when gaming not operating in a poor ambient condition for temp and humidity, not sitting it on a sofa or carpet or bedspread or something like that. Check your environment for dustiness and the machine blow out what you can.

    If all that's good, try running the games right after a fresh bootup and disabling any non-essential programs that load on start. If your fps is good when you operate like that, then startup your usual background programs one by one until you see throttling again, to isolate the issue.
    Ok, some... unexpected things happened. I too realized that the heat would be an important factor, since we are in the middle of the summer and its getting pretty hot in here. That and my computer is always on a flat surface and I believe there’s lots of dust in the fans. So I decided to shut it down for a while and I put it on my kitchen table, its colder there. Today after waking up, I went to the kitchen and somehow, water had fallen from the ceiling and it got on my laptop and my AC adapter. When I took the computer off the table, I saw that there was barely any water under it, almost completely dry. I opened the laptop and I didnt see any water getting on the keys, only a bit near the top of the keyboard because of the way the computer is designed. No water seemingly got in the fans either: I held in down to see if any water got inside, but nothing so far. I even turned it on and nothing happened at all. I’m not sur if water got inside the AC adapter so I didn’t plug it on my laptop. So now, my question is: should I just send it to asus so it can be verified and cleaned off (because of the dust)?*

  5. #5
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(3) SSD's - Samsung 960 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
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    Have you tried to open up the back to see if all is normal inside?
    Davemon50

  6. #6
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    Quote Originally Posted by davemon50 View Post
    Have you tried to open up the back to see if all is normal inside?
    My warranty is still up, so I don’t want to open it yet. I was told by the customer service that doing so would void the warranty.
    Last edited by Franck1997; 07-06-2019 at 08:42 PM.

  7. #7
    ROG Guru: Brown Belt Array davemon50 PC Specs
    davemon50 PC Specs
    Laptop (Model)Asus G752VY-DH72 (17") and Asus G752VT-DH74 (17")
    MotherboardAsus ROG LGA2011-v3 Rampage V Edition 10, x99 EATX
    ProcessorIntel Core i7-6950X Extreme 10-core 25MB Cache 3.0 GHz
    Memory (part number)Corsair Vengeance LPX Red DDR4 DRAM 64GB-4x16 3333 (CMK64GX4M4B3333C16R)
    Graphics Card #1Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Graphics Card #2Sapphire Nitro Radeon R9 Fury 4GB HBM Backplate
    Sound CardAsus SupremeFX Hi-Fi Audio DAC
    Monitor(2) Dell UltraSharp U2515H 25-inch monitors
    Storage #1(3) SSD's - Samsung 960 1TB M.2, Intel 535 480G, Intel 510 250G
    Storage #2(3) HDD's - Western Digital Caviar Black 2TB 3.5-in SATA III 64MB Cache
    CPU CoolerCorsair Hydro Series H80
    CaseCorsair Obsidian Series 650D Black, ATX, Mid Tower
    Power SupplyCorsair Digital AXi-Series AX1200i (1200W) 80+ Platinum Rating
    Keyboard Logitech Wireless K360
    Mouse Logitech Wireless MX Anywhere 2
    Headset HyperX Cloud II
    OS Windows 10 Pro 64-Bit
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    Well if you think it's hardware and you won't open it up, then you need to send it to Asus or an authorized factory repair location.
    Davemon50

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