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  1. #21
    New ROGer Array gtx1660Ti Max-Q Design's Avatar
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    i posted all the infos you want: all other infos are on the reseller page.

    Yes, my Asus ROG is registered.
    Last edited by gtx1660Ti Max-Q Design; 07-10-2019 at 04:28 PM.

  2. #22
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    There's good reason I want to know both the DirectX model number and BIOS number. Sometimes the BIOS number is the only way to determine what model you have. ASUS is real bad about naming like laptops and only the BIOS separates the models. Some share BIOS but you never know what changes there are between BIOS editions.

    BIOS 205 is not on the GA502 page. I'm pretty sure the GA532 is a different model and you are very lucky the BIOS 207 didn't hurt your laptop. I hope you kept a copy of your original BIOS as I would strongly suggest you restore it.
    G752VSK, G75VW-3D, G51J, G1S
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  3. #23
    New ROGer Array gtx1660Ti Max-Q Design's Avatar
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    I have DirectX12.

    no problem then,

    Asus support told me it was the good support page….

    and by the way Bios 205 there might be a Reason if the Bios205 is not in the page: it's the state of the Bios when the laptop is released (it's a new laptop).

    stop to propage anxiety ?

    or maybe Call Asus and tell them they are wrong then.


    This is terrific to see that Asus completely doesn't care about their forums and never here come to calm down ppl.

    The only thing you do since the beginning is propaging anxiety.

    at the moment you are saying that Asus call assistance gave me a wrong support page ?

    PROOVE IT
    Last edited by gtx1660Ti Max-Q Design; 07-10-2019 at 05:02 PM.

  4. #24
    ROG Guru: Orange Belt Array
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    This is a German website that has copies of ASUS Driver DVDs. I noticed the other day that it now has one for the GA502DU. Use your browser translator to translate the site. The downloads are in English.

    https://www.asustreiber.de/downloads...du-treiber-dvd

    Download, unzip, mount, and rename to eSupport folder, moving it to your OS drive. Then go into the folder and find AsInWiz.exe (ASUS Installation Wizard). Run the wizard to install all the ASUS drivers and programs for the laptop. Keep a copy of this eSupport folder separate from your laptop for future OS rebuilds.

    If, when you run the ASUS Installation Wizard it doesn't work, I think that confirms laptop model difference.

    Good Luck


    I downloaded the file and looked at the release note file:
    Miniatura de Adjuntos Miniatura de Adjuntos ASUS GA502DU Driver DVD Release Notes.png  

    Last edited by jdfrench3; 07-14-2019 at 12:58 AM. Reason: Added info
    G752VSK, G75VW-3D, G51J, G1S
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  5. #25
    New ROGer Array gtx1660Ti Max-Q Design's Avatar
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    Angry

    nOW I JUST WANT TO STOP THIS **** CIRCUS:

    Quote Originally Posted by jdfrench3 View Post
    There's good reason I want to know both the DirectX model number and BIOS number. Sometimes the BIOS number is the only way to determine what model you have. ASUS is real bad about naming like laptops and only the BIOS separates the models. Some share BIOS but you never know what changes there are between BIOS editions.

    BIOS 205 is not on the GA502 page. I'm pretty sure the GA532 is a different model and you are very lucky the BIOS 207 didn't hurt your laptop. I hope you kept a copy of your original BIOS as I would strongly suggest you restore it.
    COME HERE ASUS AND TELL ME WHO SAYS THE TRUTH

    OMFG!!!!!!

    AND NO I DON'T HAVE TO DO THINGS ANYMORE..


    !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!

    CUSTOMER COMPLAINT SENT
    Last edited by gtx1660Ti Max-Q Design; 07-11-2019 at 05:02 PM.

  6. #26
    New ROGer Array gtx1660Ti Max-Q Design's Avatar
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    One more day with many interrogations...

    DISGUSTING

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    Last edited by gtx1660Ti Max-Q Design; 07-12-2019 at 10:22 AM.

  7. #27
    New ROGer Array gtx1660Ti Max-Q Design's Avatar
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    Me and my ASUS ROG at the moment:
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  8. #28
    New ROGer Array gtx1660Ti Max-Q Design's Avatar
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    it's damn so ****ing hard to come into your own forum ASUS??!!!!!!!

    ASUS Answer (not from here but related with my Asus account):
    Quote Originally Posted by ASUS
    the previous support page was not the good one.
    This is the good one: https://www.asus.com/fr/Laptops/ROG-...Desk_Download/

    Actually, no this is not the good one so i called them again: and now : "we can't find support page for your ROG".

    they said that they will inform their hierarchy about this.
    Last edited by gtx1660Ti Max-Q Design; 07-12-2019 at 03:20 PM.

  9. #29
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    just received a mail from ASUS SAV now telling me that the GA502 support page was the good one... How manytimes will they changed what they said earlier????

    I Hope it's ok now.....


    https://www.asus.com/Laptops/ROG-Zephyrus-G-GA502/HelpDesk_Download/


    NOW, IT WOULD BE COOL IF SOMEONE FROM ASUS COME HERE TO SAY YES IT'S OK AND TO SAY jdfrench WAS WRONG

    In case you were wrong jdfrench3, i hope you will apologize for all the anxiety you spread...
    Last edited by gtx1660Ti Max-Q Design; 07-12-2019 at 08:36 PM.

  10. #30
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    The more i heard the customer service the less i'm confident about their diagnostic...
    Ijust received a mail to inform me the good link is :
    https://www.asus.com/Laptops/ROG-Zep...Desk_Download/

    while yesterday they said that the GA502 page was the good one.... https://www.asus.com/Laptops/ROG-Zep...Desk_Download/

    Once again, WTF ASUS!!!!

    Are you kidding me??!!!

    this is trully pathetic.

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