Page 1 of 2 1 2 LastLast
Results 1 to 10 of 25

Hybrid View

  1. #1
    Banned Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    14

    Maximus XI Formula crappy RGB

    I have an RMA approved for the near invisible RGB lighting on my motherboard Maximus XI Formula. I am obviously concerned about wasting time and money on this RMA if they are not going to fix anything. Can someone please tell me if they are actually going to fix my board or will they just say that is how it was designed and send it back. Here is a copy of my confusing chat log with customer support:

    Hello!
    Please give me a moment while I review your inquiry.
    Thank you for contacting ASUS Product Support, my name is Apollonia S. I do hope you are having a wonderful day today.

    hi

    From my understanding you would like to know is there something wrong with your board.
    my maximus xi formula's rgb is very dim, and doesnt look anything like the pictures....
    Thank you for confirming, I apologize about this profusely as I understand how frustrating this can be. I will do my very best to assist you with this issue.

    ok

    Can you let me know the troubleshooting steps you tried to resolve this issue?

    i ve installed aura software and have all the latest update... what else can i do to make the rgb lights on the motherboard visible

    Was the RGB light always like this?

    yes

    Did you try brighting the color with the AURA software?

    i even exchanged this board for another one at memory express
    there is only 1 setting in aura that will dim and im not using it

    Based on the check that was made HQ said that this luminance design is a combination of exterior design and LED optimum life considerations, it is already at it's maximum brightness.

    so there is something wrong with it

    Correct.

    why does it look different in the pictures
    should i rma it?

    If you wish to have the unit sent in to be evaluated then repaired that is fine Chris.
    I am truly sorry for the inconvenience, Chris.


    can they fix it or are the just going to return it?

    They will fix it if it is hardware related issue.

    ok can i start an rma then

  2. #2
    ROG Enthusiast Array kens30 PC Specs
    kens30 PC Specs
    MotherboardAsus ROG Maximus X Code
    ProcessorCore i7 8700K 4.7avx 1.210v non-delid
    Memory (part number)G.Skill Trident Z RGB F4-3200C14D-32GTZR
    Graphics Card #1Asus ROG STRIX-GTX1070-8G-GAMING
    Sound CardSound Blaster Z + Onboard
    MonitorSamsung 32inch 1080p
    Storage #1Samsung 970 pro nvme 500gb
    Storage #2Samsung 960 evo nvme 250gb 850 pro 128gb x2 + WD 8tb
    CPU CoolerCorsair H110i gt
    CaseCorsair Graphite 780T
    Power SupplyCorsair AX860 Platinum
    Keyboard Corsair K70 RGB LUX
    Mouse Logitech G pro
    OS Windows 10 pro 1903
    Accessory #1 Microsoft Xbox One Controller
    kens30's Avatar
    Join Date
    Jan 2018
    Reputation
    47
    Posts
    69

    Hi EvilPepe,

    Unfortunately you are just wasting your time with the RMA, as all Maximus XI Formula boards and maybe others of this series are like this.
    The lighting is very dim and almost unnoticeable reading from various owners of this board and there is no fix.
    That's the way they have been designed and you will just get your board back as this is normal.

    You should always do your research on any PC component before you buy...
    Last edited by kens30; 07-11-2019 at 03:37 AM.

  3. #3
    Banned Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    14

    Quote Originally Posted by kens30 View Post
    Hi EvilPepe,

    Unfortunately you are just wasting your time with the RMA, as all Maximus XI Formula boards and maybe others of this series are like this.
    The lighting is very dim and almost unnoticeable reading from various owners of this board and there is no fix.
    That's the way they have been designed and you will just get your board back as this is normal.

    You should always do your research on any PC component before you buy...
    I'm not sure why you bothered to post this. I was looking for some information from someone that has had experience RMAing a board due to RGB issues, or maybe an Admin could chime in on the issue. Your opinion is neither helpful nor appreciated.
    Last edited by EvilPepe; 07-11-2019 at 12:53 PM. Reason: spelling

  4. #4
    ROG Enthusiast Array kens30 PC Specs
    kens30 PC Specs
    MotherboardAsus ROG Maximus X Code
    ProcessorCore i7 8700K 4.7avx 1.210v non-delid
    Memory (part number)G.Skill Trident Z RGB F4-3200C14D-32GTZR
    Graphics Card #1Asus ROG STRIX-GTX1070-8G-GAMING
    Sound CardSound Blaster Z + Onboard
    MonitorSamsung 32inch 1080p
    Storage #1Samsung 970 pro nvme 500gb
    Storage #2Samsung 960 evo nvme 250gb 850 pro 128gb x2 + WD 8tb
    CPU CoolerCorsair H110i gt
    CaseCorsair Graphite 780T
    Power SupplyCorsair AX860 Platinum
    Keyboard Corsair K70 RGB LUX
    Mouse Logitech G pro
    OS Windows 10 pro 1903
    Accessory #1 Microsoft Xbox One Controller
    kens30's Avatar
    Join Date
    Jan 2018
    Reputation
    47
    Posts
    69

    Quote Originally Posted by EvilPepe View Post
    Your opinion is neither helpful nor appreciated.
    OK?
    Why did i bother to post if i knew i was going to get this type of reply.
    Well i don't appreciate your post either.

    Goodbye and good luck with your RMA.........
    Last edited by kens30; 07-11-2019 at 02:05 PM.

  5. #5
    Banned Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    14

    Quote Originally Posted by kens30 View Post
    OK?
    Why did i bother to post if i knew i was going to get this type of reply.
    Well i don't appreciate your post either.

    Goodbye and good luck with your RMA.........
    wow...

  6. #6
    ROG Enthusiast Array
    Join Date
    Aug 2014
    Reputation
    46
    Posts
    64

    Quote Originally Posted by EvilPepe View Post
    wow...
    He gave you the most detailed answer anyone could, and answered *all* of your questions precisely. But clearly you don't like the answer since you're unhappy with your board, and blaming HIM for your purchase. You have a LOT of maturing to do. The world does not revolve around you.

  7. #7
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
    MrAgapiGC's Avatar
    Join Date
    Nov 2011
    Reputation
    17
    Posts
    1,538

    my code xi just look nice in night. since the so dim. that only i can look it on night time with the computer off. as far is my understanding and after working a lot of formulas xi that is it.
    Learn, Play Enjoy!

  8. #8
    Banned Array
    Join Date
    Jul 2019
    Reputation
    10
    Posts
    14

    Quote Originally Posted by MrAgapiGC View Post
    my code xi just look nice in night. since the so dim. that only i can look it on night time with the computer off. as far is my understanding and after working a lot of formulas xi that is it.
    Thank you for replying friend. On my formula the "ROG EYE" isn't lit at all. Yes the rgb is dim and i guess that's a thing but the entire "EYE" is not visible, unlike the picture which clearly shows the eye as lit. I have been an ROG fanboy since my Rampage Extreme Q6600 build and I wanted to build a really nice w/c system. I have a core P5 and I just built a bracket to flip my 2080ti upside down to completely show off the board.... board's not lit.... I think I will RMA it anyway and if they can fix it I will post here.....if not....
    Last edited by EvilPepe; 07-12-2019 at 12:34 AM. Reason: spelling

  9. #9
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
    MrAgapiGC's Avatar
    Join Date
    Nov 2011
    Reputation
    17
    Posts
    1,538

    i just can not duplicate. I can try today again with my machine. my friends call me today and ask me if there is a solution before applying rma o money back. so i am looking for a solution. i will try something new today. there has to be a way.
    Learn, Play Enjoy!

  10. #10
    ROG Guru: Yellow Belt Array Ch3vr0n PC Specs
    Ch3vr0n PC Specs
    MotherboardAsus Maximus XI Formula
    ProcessorCore i9 9900k @ 4.7GHZ (XMP)
    Memory (part number)CMD16GX4M4B3200C16-ROG
    Graphics Card #1Asus Strix GTX 1080 A8G
    Sound Cardon board
    MonitorASUS VG278HR & ASUS VK278Q
    Storage #1Samsung 960 Pro 512 GB & 970 EVO 2TB
    Storage #23X HGST 10TB, 1x HGST 4TB
    CPU CoolerScythe Mugen 5 PCGH
    CaseCooler Master Cosmos II
    Power SupplyCorsair AX860i
    Keyboard Corsair k95 RGB Platinum
    Mouse Corsair M65Pro RGB
    Headset Corsair Voide Wireless SE
    Mouse Pad Corsair MM300
    Headset/Speakers Logitech Z-906
    OS Windows 10 Pro x64
    Network RouterNetgear XR500
    Accessory #1 Xbox One Elite Wireless Controller
    Accessory #2 2X Corsair LL140, 4x Corsair LL120
    Accessory #3 1x Corsair LED RGB Pro expansion kit
    Ch3vr0n's Avatar
    Join Date
    Nov 2012
    Reputation
    10
    Posts
    157

    There isn't a "solution", the RGB is very dim and flawed BY DESIGN. I previously owned the M8F and now the M11F formula (bought it for the features i required, aswell as the RGB) and the lighting isn't ANYWHERE NEAR what the images make it out to be. There's nothing to fix, not even with an RMA, even if you'd get a "new" board it would just have the same flawed dim RGB lighting. You only have 2 options

    1. Learn to live with it like the rest of us
    2. Get a different board model

Page 1 of 2 1 2 LastLast

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •