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  1. #1
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    Maximus XI Formula crappy RGB

    I have an RMA approved for the near invisible RGB lighting on my motherboard Maximus XI Formula. I am obviously concerned about wasting time and money on this RMA if they are not going to fix anything. Can someone please tell me if they are actually going to fix my board or will they just say that is how it was designed and send it back. Here is a copy of my confusing chat log with customer support:

    Hello!
    Please give me a moment while I review your inquiry.
    Thank you for contacting ASUS Product Support, my name is Apollonia S. I do hope you are having a wonderful day today.

    hi

    From my understanding you would like to know is there something wrong with your board.
    my maximus xi formula's rgb is very dim, and doesnt look anything like the pictures....
    Thank you for confirming, I apologize about this profusely as I understand how frustrating this can be. I will do my very best to assist you with this issue.

    ok

    Can you let me know the troubleshooting steps you tried to resolve this issue?

    i ve installed aura software and have all the latest update... what else can i do to make the rgb lights on the motherboard visible

    Was the RGB light always like this?

    yes

    Did you try brighting the color with the AURA software?

    i even exchanged this board for another one at memory express
    there is only 1 setting in aura that will dim and im not using it

    Based on the check that was made HQ said that this luminance design is a combination of exterior design and LED optimum life considerations, it is already at it's maximum brightness.

    so there is something wrong with it

    Correct.

    why does it look different in the pictures
    should i rma it?

    If you wish to have the unit sent in to be evaluated then repaired that is fine Chris.
    I am truly sorry for the inconvenience, Chris.


    can they fix it or are the just going to return it?

    They will fix it if it is hardware related issue.

    ok can i start an rma then

  2. #2
    ROG Enthusiast Array kens30 PC Specs
    kens30 PC Specs
    MotherboardAsus ROG Maximus X Code
    ProcessorCore i7 8700K 4.7avx 1.210v non-delid
    Memory (part number)G.Skill Trident Z RGB F4-3200C14D-32GTZR
    Graphics Card #1Asus ROG STRIX-GTX1070-8G-GAMING
    Sound CardSound Blaster Z + Onboard
    MonitorSamsung 32inch 1080p
    Storage #1Samsung 970 pro nvme 500gb
    Storage #2Samsung 960 evo nvme 250gb 850 pro 128gb x2 + WD 8tb
    CPU CoolerCorsair H110i gt
    CaseCorsair Graphite 780T
    Power SupplyCorsair AX860 Platinum
    Keyboard Corsair K70 RGB LUX
    Mouse Logitech G pro
    OS Windows 10 pro 1903
    Accessory #1 Microsoft Xbox One Controller
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    Hi EvilPepe,

    Unfortunately you are just wasting your time with the RMA, as all Maximus XI Formula boards and maybe others of this series are like this.
    The lighting is very dim and almost unnoticeable reading from various owners of this board and there is no fix.
    That's the way they have been designed and you will just get your board back as this is normal.

    You should always do your research on any PC component before you buy...
    Last edited by kens30; 07-11-2019 at 03:37 AM.

  3. #3
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    Quote Originally Posted by kens30 View Post
    Hi EvilPepe,

    Unfortunately you are just wasting your time with the RMA, as all Maximus XI Formula boards and maybe others of this series are like this.
    The lighting is very dim and almost unnoticeable reading from various owners of this board and there is no fix.
    That's the way they have been designed and you will just get your board back as this is normal.

    You should always do your research on any PC component before you buy...
    I'm not sure why you bothered to post this. I was looking for some information from someone that has had experience RMAing a board due to RGB issues, or maybe an Admin could chime in on the issue. Your opinion is neither helpful nor appreciated.
    Last edited by EvilPepe; 07-11-2019 at 12:53 PM. Reason: spelling

  4. #4
    ROG Enthusiast Array kens30 PC Specs
    kens30 PC Specs
    MotherboardAsus ROG Maximus X Code
    ProcessorCore i7 8700K 4.7avx 1.210v non-delid
    Memory (part number)G.Skill Trident Z RGB F4-3200C14D-32GTZR
    Graphics Card #1Asus ROG STRIX-GTX1070-8G-GAMING
    Sound CardSound Blaster Z + Onboard
    MonitorSamsung 32inch 1080p
    Storage #1Samsung 970 pro nvme 500gb
    Storage #2Samsung 960 evo nvme 250gb 850 pro 128gb x2 + WD 8tb
    CPU CoolerCorsair H110i gt
    CaseCorsair Graphite 780T
    Power SupplyCorsair AX860 Platinum
    Keyboard Corsair K70 RGB LUX
    Mouse Logitech G pro
    OS Windows 10 pro 1903
    Accessory #1 Microsoft Xbox One Controller
    kens30's Avatar
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    Quote Originally Posted by EvilPepe View Post
    Your opinion is neither helpful nor appreciated.
    OK?
    Why did i bother to post if i knew i was going to get this type of reply.
    Well i don't appreciate your post either.

    Goodbye and good luck with your RMA.........
    Last edited by kens30; 07-11-2019 at 02:05 PM.

  5. #5
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    Quote Originally Posted by kens30 View Post
    OK?
    Why did i bother to post if i knew i was going to get this type of reply.
    Well i don't appreciate your post either.

    Goodbye and good luck with your RMA.........
    wow...

  6. #6
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    Quote Originally Posted by EvilPepe View Post
    wow...
    He gave you the most detailed answer anyone could, and answered *all* of your questions precisely. But clearly you don't like the answer since you're unhappy with your board, and blaming HIM for your purchase. You have a LOT of maturing to do. The world does not revolve around you.

  7. #7
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    Quote Originally Posted by Falkentyne View Post
    He gave you the most detailed answer anyone could, and answered *all* of your questions precisely. But clearly you don't like the answer since you're unhappy with your board, and blaming HIM for your purchase. You have a LOT of maturing to do. The world does not revolve around you.
    wow... what is wrong with you people, I am here for technical advise not whatever this is...

  8. #8
    ROG Enthusiast Array Shanester PC Specs
    Shanester PC Specs
    MotherboardROG MAXIMUS EXTREME / ROG RAMPAGE VI EXTREME OMEGA
    Processori9-9900K / i9-7900X
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    Quote Originally Posted by EvilPepe View Post
    wow... what is wrong with you people, I am here for technical advise not whatever this is...
    This is why no one will help you my little snowflake...lose the attitude and try to be civil. Then with a wee bit of patience, you just might get some help. I love you.

  9. #9
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    Quote Originally Posted by Shanester View Post
    This is why no one will help you my little snowflake...lose the attitude and try to be civil. Then with a wee bit of patience, you just might get some help. I love you.
    I am a 40 year old man is there anyone here who is professionally employed by asus or is this just a circus of retards

  10. #10
    ROG Guru: Brown Belt Array MrAgapiGC PC Specs
    MrAgapiGC PC Specs
    MotherboardAsus Maximus XI Code
    Processor9900K
    Memory (part number)CMK32GX4M4B3600C18
    Graphics Card #1STRIX-GTX1080ti-O8G-GAMING
    MonitorAOC AGON AG2701QX (2)
    Storage #1Samsung 960 EVO 256GB
    Storage #2Kingston Savage 500GB
    CPU CoolerNzxt X74 360mm AIO
    CaseNzxt H700
    Power SupplyEVGA 850 G2
    Keyboard Logitech G810
    Mouse Asus Spartha
    Headset Hyper X Cloud Revolver S
    Mouse Pad Hyper X Fury S 900mx420mm
    Headset/Speakers Logitech Z337
    OS Windows 10 64btis
    Network RouterTpLink Archer C9
    Accessory #1 EKWB FANs all of them
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    Quote Originally Posted by EvilPepe View Post
    I am a 40 year old man is there anyone here who is professionally employed by asus or is this just a circus of retards
    45 here. no idea!
    Learn, Play Enjoy!

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