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  1. #21
    New ROGer Array
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    same problem

    Have reinstalled OS and still having the same problem the aura for graphics card works fine aura for all the rest of it gives me the same error. Asus needs to put out a full system clear for the item and not aura cleaner its not fixing the problem a full OS install for most people at some point is not an option and paying for hardware that has to software support it paying for half a product at this point im very disapointed with the software for 90% of the asus products i have purched.


    And whats with tthe sight making me say im not a robot every 2 min it makes it impossible to reply in detail will call tech support

  2. #22
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    Quote Originally Posted by evlqueen1186 View Post
    I went to C:\Program Files (x86)\LightingService after uninstalling the lighting service component and found a 3kb file called LastProfile.xml. I deleted it. I then went to the registry to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ and deleted the LightingService subdirectory.

    Same at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\ (deleted the lightingservice folder)

    I reinstalled just the lightingservice component and then rebooted, and sh...it just started working. Try it out. I don't know if it's related, but I also updated my AMD radeon driver to 19.7.5 by downloading from the amd website and choosing "Clean Install".
    OMG THANK YOU - you are a Genius.

    I've been trying all manner of stuff for days to get my Aura working again after the latest armoury crate installed and Broke everything.

  3. #23
    New ROGer Array
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    This worked for me! Thanks.

    I deleted the folder, cleaned registry with CC Cleaner and reinstalled Aura. No reboot necessary.

    Thanks
    Kamil


    Quote Originally Posted by evlqueen1186 View Post
    I went to C:\Program Files (x86)\LightingService after uninstalling the lighting service component and found a 3kb file called LastProfile.xml. I deleted it. I then went to the registry to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ and deleted the LightingService subdirectory.

    Same at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\ (deleted the lightingservice folder)

    I reinstalled just the lightingservice component and then rebooted, and sh...it just started working. Try it out. I don't know if it's related, but I also updated my AMD radeon driver to 19.7.5 by downloading from the amd website and choosing "Clean Install".

  4. #24
    New ROGer Array scsam PC Specs
    scsam PC Specs
    MotherboardAsus Maximus X Hero
    Processori7-8086k @5.1Ghz
    Memory (part number)CMT32GX4M4C3466C16
    Graphics Card #1EVGA RTX 2080 Ti FTW 3 ULTRA
    MonitorAsus PG279Q
    Storage #1Samsung 960 EVO
    CPU CoolerCorsair H110i
    CaseNZXT H700
    Power SupplyEVGA SUPERNOVA T2 1000W
    scsam's Avatar
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    Quote Originally Posted by Kamil K.W. View Post
    I deleted the folder, cleaned registry with CC Cleaner and reinstalled Aura. No reboot necessary.

    Thanks
    Kamil
    This worked! Delete the XML and run ccleaner to wipe old registry keys.
    Thank you!

  5. #25
    ROG Guru: Yellow Belt Array Super Gnome PC Specs
    Super Gnome PC Specs
    MotherboardROG Rampage VI Extreme Omega
    ProcessorIntel® Core™ i9-9980XE CPU @ 3.00GHz
    Memory (part number)Corsair LPX Vengeance DDR4 DRAM 2666MHz 128 GB
    Graphics Card #1Asus 2080 ti Turbo
    Graphics Card #2Asus 2080 ti Turbo
    MonitorJAPANNEXT JN-VT500UHD 4K 50-inch LCD
    Storage #1Crucial MX500 1 TB
    Storage #2Samsung 970 Pro 1 TB
    CPU CoolerROG Ryujin 360
    CaseThermaltake View 71 TG
    Power SupplyCORSAIR AXi Series, AX1600i 1600 watt
    Accessory #1 Noctua 140mm 3000 RPM x 4
    Accessory #2 Gigabyte GC-A 2WAY NVLINK RGB (3-slot)

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    Same problem here. LiveDash used to work. It doesn't anymore. Armoury Crate used to work. It doesn't anymore. And for the grand finale (drum roll please): Aura doesn't work either. Summary: Nothing works to control the fancy lighting and LEDs.

    Relevant hardware: Rampage VI Extreme Omega. Ryujin 360.

    But, hmm... Maybe I will try this.

  6. #26
    ROG Guru: Yellow Belt Array Super Gnome PC Specs
    Super Gnome PC Specs
    MotherboardROG Rampage VI Extreme Omega
    ProcessorIntel® Core™ i9-9980XE CPU @ 3.00GHz
    Memory (part number)Corsair LPX Vengeance DDR4 DRAM 2666MHz 128 GB
    Graphics Card #1Asus 2080 ti Turbo
    Graphics Card #2Asus 2080 ti Turbo
    MonitorJAPANNEXT JN-VT500UHD 4K 50-inch LCD
    Storage #1Crucial MX500 1 TB
    Storage #2Samsung 970 Pro 1 TB
    CPU CoolerROG Ryujin 360
    CaseThermaltake View 71 TG
    Power SupplyCORSAIR AXi Series, AX1600i 1600 watt
    Accessory #1 Noctua 140mm 3000 RPM x 4
    Accessory #2 Gigabyte GC-A 2WAY NVLINK RGB (3-slot)

    Join Date
    Mar 2019
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    Okay, here is the latest. As recommended above, I simply did these two things, first:

    "I went to C:\Program Files (x86)\LightingService after uninstalling the lighting service component and found a 3kb file called LastProfile.xml. I deleted it. I then went to the registry to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\ and deleted the LightingService subdirectory."


    Then I once again installed Aura and bam... I now have lighting control. But no LED control, sigh. But it is a definite step in the right direction.

    Three cheers for the post.

  7. #27
    ROG Guru: Orange Belt Array
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    I guess all of you must have super great luck. Or on an older platform or different platform. Mine hasn't worked since the first windows update. I'm riding the Rainbow RGB Train for a long time now.

  8. #28
    ROG Guru: Yellow Belt Array Super Gnome PC Specs
    Super Gnome PC Specs
    MotherboardROG Rampage VI Extreme Omega
    ProcessorIntel® Core™ i9-9980XE CPU @ 3.00GHz
    Memory (part number)Corsair LPX Vengeance DDR4 DRAM 2666MHz 128 GB
    Graphics Card #1Asus 2080 ti Turbo
    Graphics Card #2Asus 2080 ti Turbo
    MonitorJAPANNEXT JN-VT500UHD 4K 50-inch LCD
    Storage #1Crucial MX500 1 TB
    Storage #2Samsung 970 Pro 1 TB
    CPU CoolerROG Ryujin 360
    CaseThermaltake View 71 TG
    Power SupplyCORSAIR AXi Series, AX1600i 1600 watt
    Accessory #1 Noctua 140mm 3000 RPM x 4
    Accessory #2 Gigabyte GC-A 2WAY NVLINK RGB (3-slot)

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    Quote Originally Posted by KILLER_K View Post
    I guess all of you must have super great luck. Or on an older platform or different platform. Mine hasn't worked since the first windows update. I'm riding the Rainbow RGB Train for a long time now.
    Naw, I built this rig like half a year ago. Have you tried the two things in the post above your post? Only the two things, and I have the lighting working.

  9. #29
    ROG Guru: Orange Belt Array
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    Yes, I have tried everything multiple times. It seems AMD current gen is broken. Intel's side and older chipsets seem to be pretty good at working. It is kinda disappointing when you buy something new and it is broken out of the box.

    I'm always greeted with the Aura service is currently not available. It is what it is though.
    Last edited by KILLER_K; 11-16-2019 at 01:07 PM.

  10. #30
    ROG Member Array Codyksp1 PC Specs
    Codyksp1 PC Specs
    MotherboardASUS Crosshair VI Hero
    ProcessorAMD Ryzen 5 1600X @ 4.00 GHz
    Memory (part number)G.Skill F4-3200C16D-16GTZR
    Graphics Card #1Gigabyte RTX 2070 Gaming OC
    MonitorASUS ROG PG278QR
    Storage #1Samsung 960 EVO 500GB
    CPU CoolerNZXT Kraken X62
    CaseNZXT S340
    Power SupplyCorsair AX850
    Keyboard Logitech G513
    Mouse Logitech G502 Hero
    Headset Kingston HyperX Cloud II
    Mouse Pad Logitech G240
    Headset/Speakers Logitech Z623
    OS Windows 10 Pro
    Accessory #1 NZXT Hue+
    Accessory #2 NZXT Aer RGB
    Accessory #3 Raspberry Pi 4
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    None of the steps mentioned here work. Even fully uninstalling and manually deleting every trace of AURA does not work.

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