cancel
Showing results for 
Search instead for 
Did you mean: 

Crazy issues with my R6E Omega

lukeyboy89
Level 7
I get blue screens trying to install windows (1809) unless i disable my wireless onboard adapater in the bios. I assume its a driver bug.

I can not for the life of my get bluetooth to work. When trying to troubleshoot it says this device (my PC) does not have bluetooth.

Bluetooth is enabled in the bios.

I have tried multiple different versions of the bios (on latest currently)
3,290 Views
9 REPLIES 9

BigJohnny
Level 13
Stupid question but did you download and install the latest version of the driver? Windows drivers dont always work and are often not as good as what the mobo manufacturer and one further the actual chip manufacturer. BT and having other USB devices plugged in or even enabled in are top contenders for the title of most problems during installs.

Have you tried downloading 1903 media tool and moving to latest release?

My brain may not be on the correct timeline but I think the board came after 1809.

If all else fails dont waste too much time as the warranty clock is ticking.....

My bet is it can be easily fixed with software and/or drivers.

vmanuelgm
Level 11
lukeyboy89 wrote:
I get blue screens trying to install windows (1809) unless i disable my wireless onboard adapater in the bios. I assume its a driver bug.

I can not for the life of my get bluetooth to work. When trying to troubleshoot it says this device (my PC) does not have bluetooth.

Bluetooth is enabled in the bios.

I have tried multiple different versions of the bios (on latest currently)



Just install the latest drivers for Lan WiFi and Bluetooth (the most problematic are Aquantia and Intel WiFi) components during the Win10 1809 (or latest) installation. U have the option in Win10 setup (load drivers). Latest drivers:

https://www.station-drivers.com/index.php?option=com_content&view=article&id=2394:rog-rampage-vi-ext...
Asus x670e Hero, 7950x, TG 7000, Master 4090, 970 PRO, 860 EVO, Intel 750,
SN850, SN750, 840 Pro, 2xSkyhawk 4TB, Pioneer S12U
EVGA T2 1600, Silverstone TJ11, Custom LC, Acer Predator x35, Philips OLED

lukeyboy89
Level 7
I have installed the newest drivers.

The bluetooth device does not even show up in device manager.

Wifi seems to work fine though.

lukeyboy89 wrote:
I have installed the newest drivers.

The bluetooth device does not even show up in device manager.

Wifi seems to work fine though.



U should open RMA to check that BT WiFi module, maybe defective...
Asus x670e Hero, 7950x, TG 7000, Master 4090, 970 PRO, 860 EVO, Intel 750,
SN850, SN750, 840 Pro, 2xSkyhawk 4TB, Pioneer S12U
EVGA T2 1600, Silverstone TJ11, Custom LC, Acer Predator x35, Philips OLED

LiveOrDie
Level 11
This issue is pretty common even on other boards using the same Wifi, you need to disable it then install the drivers then turn it back on, or like me just turned it off and left it off.

LiveOrDie wrote:
This issue is pretty common even on other boards using the same Wifi, you need to disable it then install the drivers then turn it back on, or like me just turned it off and left it off.


What do you mean disable it? I can't even find a way to enable it.

Super_Gnome
Level 11
The Bluetooth hardware, if I recall correctly is courtesy of Intel, is it not? Hence, I'd install and run Intel's driver support assistant. I run it every day at startup and it actually works trouble free, in contrast to you know what. Anyhow, here is a link: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

Hopefully that helps. It helped me when I had problems with my R6EO. Good luck! 😄

Super Gnome wrote:
The Bluetooth hardware, if I recall correctly is courtesy of Intel, is it not? Hence, I'd install and run Intel's driver support assistant. I run it every day at startup and it actually works trouble free, in contrast to you know what. Anyhow, here is a link: https://downloadcenter.intel.com/download/28425/Intel-Driver-Support-Assistant

Hopefully that helps. It helped me when I had problems with my R6EO. Good luck! 😄


https://i.imgur.com/RGeM6v3.png

lukeyboy89 wrote:
https://i.imgur.com/RGeM6v3.png


All well and good. Thanks for the photo. I'd post a photo for you myself, but I have the same motherboard, and checked for you (I'd posted the above reply while on another computer). The hardware is indeed Intel Bluetooth Wireless. If you can download that Intel app (from the link above or Google Intel Driver & Support Assistant)--just double check to make sure it is the right one for your windows version, etc--then it will very likely fix you up, trust me. Been there, done that. Good luck. If you want to update this afterwards and still need help I will try to help you further based on my own experience (and countless Google searches, etc) with the board.