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  1. #1
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    Bizarre SATA problem on Rog Strix Z390-E

    Bizarre SATA problem on Rog Strix Z390-E
    I've been having major problems getting SATA drives to work on my new build using the Z390-E motherboard.

    Initially couldn't get into the BIOS because the computer did not recognize me pressing the DELETE key..tried USB and PS2 connections. Found out that removing my brand new WD BLACK M.2 NVME 1TB drive allowed me to enter the BIOS.

    Replaced the NVME drive with same model.
    Computer up and running fine, except my DVD drive

    Both BIOS and Windows saw the DVD SATA optical drive and windows said that it was working properly. Drive door would not open either manually or through windows eject function. Manually inserted a disc, and the drive would not spin, but green light flashed.
    (another brand new DVD drive I tried appeared as totally dead, and a third drive - known to be working in another computer - started out with the flashing green light, then appeared dead.)

    Eliminated drive, power connection and power supply as problems and tried a few SATA ports, including one that (at the time) was working for an SSD drive...no luck.

    Next problem..trying to use a SATA SSD drive to store games, my computer froze while downloading. Windows now did not even show the drive as existing (after being used for a day). Now, I have two SATA problems.

    Computer would not boot back to windows after restarting, just got the spinning Windows dots on the splash screen...waited 20 minutes before shutting down.

    Next day, computer restarted ok, after a weird windows repair event. Not sure why it need to repair anything.

    SSD "game" drive now shows up in windows, but I'm afraid to use it. Disconnected the SATA cable form the DVD drive, afraid to try that one too.

    Obviously something weird going on here with SATA . My WD Black NVME drive is installed in the M2_2 socket because the manual indicated that would present less conflicts woith PCIe bandwith. SSD drive (Samsung 860 pro, SATA) is plugged into SATA socket 6G_1 and DVD drive is plugged in to SAT 6G_3. If I understand the manual correctly,, that should prevent any conflicts.

    I've trying playing with various BIOS settings with no luck (BIOS 1105)

    I have two drives that I'm afraid to - or can't - use, and I fear a crash is imminent.

    Any ideas? Thanks in advance for considering my issues....

    ASUS Z390 E motherboard
    G-Skill Trident Z RGB memory, 3000 DDR4, 32GB (2 sticks)
    Intel 9700K
    Corsair AX 850 power supply
    NVidia Aorus 1080Ti video card
    WD Black 1 TB NVME M.2 drive (boot drive) M2_2 socket
    Samsung 860 Pro SSD drive (SATA) game drive 6G_1 socket
    4 different DVD drives, ASUS , Plextor, Lite_on (2 of them) 6G_3 socket
    1105 BIOS

  2. #2
    ROG Guru: White Belt Array Enderwiggin03 PC Specs
    Enderwiggin03 PC Specs
    MotherboardROG STRIX Z390-E Gaming
    ProcessorIntel Core i9 9900k @ 5.1Ghz on all 8 cores 1.355v
    Memory (part number)F4-4266C19D-16GTZR @ 4000Mhz CL16-17-17-35 1.45v
    Graphics Card #1EVGA RTX 2070 XC Ultra
    Sound CardCreative Sound Blaster X AE-5
    MonitorASUS VG248QE
    Storage #1Samsung 970 Evo 500GB m.2
    Storage #2Samsung 860 Evo 1TB SATA
    CPU CoolerEVGA CLC280 with 4x NF-A14 iPPC-3000 PWM (push/pull)fans
    CaseFractal Design R6
    Power SupplyEVGA G3 1000w
    Keyboard Logitech G513 Carbon
    Mouse Logitech G703
    Mouse Pad Logitech Poweplay
    OS Windows 10 Home x64

    Join Date
    Nov 2018
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    For giggles, have you ran Memtest86? I have a 970 Evo in m.2_2 and a SATA DVD/SSD and both are in sata slots 1 and 2 with no issues. It's possible too your CPU's bad as well.

  3. #3
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    Quote Originally Posted by Enderwiggin03 View Post
    For giggles, have you ran Memtest86? I have a 970 Evo in m.2_2 and a SATA DVD/SSD and both are in sata slots 1 and 2 with no issues. It's possible too your CPU's bad as well.
    Thanks, I'm going to try memtest. I sure hope its not the processor, as that's the one thing I didn't save the box or packaging from. Of course, Its also just about the only thing I haven't changed. I'm wondering if maybe my particular kind of NVME drive has compatibility issues with this board? As soon as I get a few minutes, I'm going to try the memtest86 and taking out the SDD to see if my DVD drive starts working...

  4. #4
    ROG Guru: White Belt Array Enderwiggin03 PC Specs
    Enderwiggin03 PC Specs
    MotherboardROG STRIX Z390-E Gaming
    ProcessorIntel Core i9 9900k @ 5.1Ghz on all 8 cores 1.355v
    Memory (part number)F4-4266C19D-16GTZR @ 4000Mhz CL16-17-17-35 1.45v
    Graphics Card #1EVGA RTX 2070 XC Ultra
    Sound CardCreative Sound Blaster X AE-5
    MonitorASUS VG248QE
    Storage #1Samsung 970 Evo 500GB m.2
    Storage #2Samsung 860 Evo 1TB SATA
    CPU CoolerEVGA CLC280 with 4x NF-A14 iPPC-3000 PWM (push/pull)fans
    CaseFractal Design R6
    Power SupplyEVGA G3 1000w
    Keyboard Logitech G513 Carbon
    Mouse Logitech G703
    Mouse Pad Logitech Poweplay
    OS Windows 10 Home x64

    Join Date
    Nov 2018
    Reputation
    10
    Posts
    109

    That drive shouldn't be the issue, other option is maybe some weird BIOS setting.

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