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  1. #11
    New ROGer Array
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    Quote Originally Posted by FULLMETALJACKET7 View Post
    You're being optimistic that Asus repair center or w/e will fix that. They will probably just replace a couple of random parts like they usually do and call it a day lol
    #only_asus_things

    their customer support level is horrendous these days.. bad customer care all around from them

  2. #12
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    Update

    I just wanted to update on my original post.

    My laptop has been fine ever since. I'm still not sure how the problem came to be, but I am relived that I never had to send my laptop in for repair.

  3. #13
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    Stumbled across this thread when my GL 703 developed the same fault. I found the fix and mine's been OK for a week or so now. The problem is the metal underside of the keyboard shorting onto the motherboard. You need to lift out the motherboard, flip it over and you'll see that the keyboard is supported by a few dimples punched into the metal which rests directly on the motherboard. Some of these are meant to have an electrical connection as they touch and are screwed onto copper pads, but six or so must not short to the copper tracks and the only insulation provided are a few blobs of white paint silk screened on. In my case a couple of these paint pads had worn through so the keyboard base would short onto the tracks every time the letters around the 'T' were pressed. The solution is to simply cover the paint pads with insulating tape. Hope this helps someone in the future.

  4. #14
    ROG Guru: Orange Belt Array raju2529 PC Specs
    raju2529 PC Specs
    Laptop (Model)R542UQ-DM153 ( X542UQ.309 )
    MotherboardAsus Builtin Motherboard X542UQ
    ProcessorIntel core i5 7200u @2.5Ghz
    Memory (part number)Adata 2400 Mhz 16GB
    Graphics Card #1intel Hd 620 graphics 1GB DDR3 DCH WHQL driver v27.20.100.8425
    Graphics Card #2Nvidia GeForce 940MX 2GB GDDR5 DCH WHQL driver v27.21.14.5167
    Graphics Card #3nil
    Graphics Card #4nil
    Sound CardRealtek HD Audio controller with codec 294 WHQL driver v6.0.8975.1
    MonitorBuiltin Lcd monitor model BOE
    Storage #1Samsung 850 Evo 250GB SSD M.2. 2280
    Storage #2Seagate 2TB 2.5inch. Toshiba 1TB 2.5 inch
    CPU CoolerBuilt-in
    CaseFrom factory
    Power Supply65W
    Keyboard Built in keyboard
    Mouse Built in mouse
    Headset Purchased Philips HeadSet
    Mouse Pad nil
    Headset/Speakers Realtek Builtin Speakers
    OS Windows 10 Enterprise 64bit v2004 build no 19041.331
    Network RouterBsnl Wi-Fi modem with router
    Accessory #1 Dell Wired Mouse
    Accessory #2 Laptop Cooling table with fan
    Accessory #3 Secureye Usb finger print scanner added seperately for Windows Hello
    raju2529's Avatar
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    I think asus is released keyboard firmware update in last year. So contact the security team via email and then get firmware, update it

  5. #15
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
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    Same here: if I give a moderate hit in T G Y H zone, my GL703GS sometimes switches off. I can still type normally, but must be careful not to hit too hard that part of the keyboard.
    Videos to tear apart this laptops and reach the keyboard?

  6. #16
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    Quote Originally Posted by hexaae View Post
    Same here: if I give a moderate hit in T G Y H zone, my GL703GS sometimes switches off. I can still type normally, but must be careful not to hit too hard that part of the keyboard.
    Videos to tear apart this laptops and reach the keyboard?
    you need to fix the problem from the motherboard, add electrical tape there where it shortcircuits. your keyboard is just fine.

    https://imgur.com/VZuM9WV

  7. #17
    New ROGer Array
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    Quote Originally Posted by hexaae View Post
    Same here: if I give a moderate hit in T G Y H zone, my GL703GS sometimes switches off. I can still type normally, but must be careful not to hit too hard that part of the keyboard.
    Videos to tear apart this laptops and reach the keyboard?
    you need to fix the problem from the spot where motherboard & laptop's keyboard contact (T & H area from keyboard), add electrical tape there where it shortcircuits. your keyboard is just fine.

    https://imgur.com/VZuM9WV

  8. #18
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
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    Feb 2015
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    Thanks, I've read this above. Will do this anytime soon.

    (Reposting your useful pic since imgur removes pics after some months)

  9. #19
    ROG Guru: Green Belt Array hexaae PC Specs
    hexaae PC Specs
    Laptop (Model)ASUS Gaming Laptop GL703GS
    MotherboardIntel HM370 Cannon Lake-H
    Processori7-8750H
    Memory (part number)32GB DDR4 @2666MHz (dual-channel)
    Graphics Card #1NVidia GTX 1070 8GB
    Monitor1080p 144Hz 17" G-Sync AUO B173HAN03.2
    Storage #11TB SSD Crucial MX300
    Storage #2NVMe Samsung PM916
    Mouse ROG Strix Carry Wireless-BT mouse
    Mouse Pad MouseRug collection
    Headset/Speakers Realtek HD (ALC295)
    OS Windows 10 PRO x64
    Accessory #1 XBox One Bluetooth gamepad
    Accessory #2 Hori Fighting Stick Mini
    Accessory #3 4K Blu-Ray UHD USB Archgon Star
    hexaae's Avatar
    Join Date
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    Quote Originally Posted by Tor_Spo View Post
    you need to fix the problem from the spot where motherboard & laptop's keyboard contact (T & H area from keyboard), add electrical tape there where it shortcircuits. your keyboard is just fine.

    https://imgur.com/VZuM9WV
    BTW, can you explain the pic and red-circles?

  10. #20
    ROG Guru: White Belt Array
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    Hey guys! I want to thank you for the information! I had the same problem and I decided to open the laptop and put the electric isolation tape. Since then it's working flawlessly! Thank you @Dave B and @Tor_Spo.


    Quote Originally Posted by Dave B View Post
    Stumbled across this thread when my GL 703 developed the same fault. I found the fix and mine's been OK for a week or so now. The problem is the metal underside of the keyboard shorting onto the motherboard. You need to lift out the motherboard, flip it over and you'll see that the keyboard is supported by a few dimples punched into the metal which rests directly on the motherboard. Some of these are meant to have an electrical connection as they touch and are screwed onto copper pads, but six or so must not short to the copper tracks and the only insulation provided are a few blobs of white paint silk screened on. In my case a couple of these paint pads had worn through so the keyboard base would short onto the tracks every time the letters around the 'T' were pressed. The solution is to simply cover the paint pads with insulating tape. Hope this helps someone in the future.
    Quote Originally Posted by Tor_Spo View Post
    you need to fix the problem from the motherboard, add electrical tape there where it shortcircuits. your keyboard is just fine.

    https://imgur.com/VZuM9WV
    Last edited by matau; 05-28-2020 at 08:27 PM.

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