GL703GM-DS74 shutdowns/restarts when typing the letter ''T'' on keyboard

[Tor_Spo]

You're being optimistic that Asus repair center or w/e will fix that. They will probably just replace a couple of random parts like they usually do and call it a day lol

#only_asus_things

their customer support level is horrendous these days.. bad customer care all around from them

[BA_Barac]

I just wanted to update on my original post.

My laptop has been fine ever since. I'm still not sure how the problem came to be, but I am relived that I never had to send my laptop in for repair.

[Dave B]

Stumbled across this thread when my GL 703 developed the same fault. I found the fix and mine's been OK for a week or so now. The problem is the metal underside of the keyboard shorting onto the motherboard. You need to lift out the motherboard, flip it over and you'll see that the keyboard is supported by a few dimples punched into the metal which rests directly on the motherboard. Some of these are meant to have an electrical connection as they touch and are screwed onto copper pads, but six or so must not short to the copper tracks and the only insulation provided are a few blobs of white paint silk screened on. In my case a couple of these paint pads had worn through so the keyboard base would short onto the tracks every time the letters around the 'T' were pressed. The solution is to simply cover the paint pads with insulating tape. Hope this helps someone in the future.

[raju2529]

I think asus is released keyboard firmware update in last year. So contact the security team via email and then get firmware, update it

[hexaae]

Same here: if I give a moderate hit in T G Y H zone, my GL703GS sometimes switches off. I can still type normally, but must be careful not to hit too hard that part of the keyboard.
Videos to tear apart this laptops and reach the keyboard?

[Tor_Spo]

Same here: if I give a moderate hit in T G Y H zone, my GL703GS sometimes switches off. I can still type normally, but must be careful not to hit too hard that part of the keyboard.
Videos to tear apart this laptops and reach the keyboard?

you need to fix the problem from the motherboard, add electrical tape there where it shortcircuits. your keyboard is just fine.

https://imgur.com/VZuM9WV

[Tor_Spo]

Same here: if I give a moderate hit in T G Y H zone, my GL703GS sometimes switches off. I can still type normally, but must be careful not to hit too hard that part of the keyboard.
Videos to tear apart this laptops and reach the keyboard?

you need to fix the problem from the spot where motherboard & laptop's keyboard contact (T & H area from keyboard), add electrical tape there where it shortcircuits. your keyboard is just fine.

https://imgur.com/VZuM9WV

[hexaae]

Thanks, I've read this above. Will do this anytime soon.

(Reposting your useful pic since imgur removes pics after some months)

[hexaae]

you need to fix the problem from the spot where motherboard & laptop's keyboard contact (T & H area from keyboard), add electrical tape there where it shortcircuits. your keyboard is just fine.

https://imgur.com/VZuM9WV

BTW, can you explain the pic and red-circles?

[matau]

Hey guys! I want to thank you for the information! I had the same problem and I decided to open the laptop and put the electric isolation tape. Since then it's working flawlessly! Thank you @Dave B and @Tor_Spo.

Stumbled across this thread when my GL 703 developed the same fault. I found the fix and mine's been OK for a week or so now. The problem is the metal underside of the keyboard shorting onto the motherboard. You need to lift out the motherboard, flip it over and you'll see that the keyboard is supported by a few dimples punched into the metal which rests directly on the motherboard. Some of these are meant to have an electrical connection as they touch and are screwed onto copper pads, but six or so must not short to the copper tracks and the only insulation provided are a few blobs of white paint silk screened on. In my case a couple of these paint pads had worn through so the keyboard base would short onto the tracks every time the letters around the 'T' were pressed. The solution is to simply cover the paint pads with insulating tape. Hope this helps someone in the future.

you need to fix the problem from the motherboard, add electrical tape there where it shortcircuits. your keyboard is just fine.

https://imgur.com/VZuM9WV