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  1. #1
    ROG Junior Member Array
    Join Date
    Jul 2017
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    Unhappy Need help with GPU RMA

    Hi Guys!
    So my graphics card has recently started having problems (crashing, artifacting and broken LEDs around fans). I am still under warranty so i returned to the shop to request a refund (under Australian Consumer Law i am entitled to a refund or replacement if it is a major issue). The guy at the shop said he would have to send it to Asus (without testing it) and this process would take 4 weeks, with no guarantee of a refund or replacement. To get a refund who requires an approval to be sent to him from Asus. He said i could also drive it to the repair centre myself (its only about 20 km away), i called asus support and they confirmed this.
    The guy at the centre told that they cant authorize refunds or replacements and are only a repair centre, if i wanted the card repaired i could leave it with them but they cant do anything about getting me a refund or replacement.
    I called support again and they told me to do a technical inquiry through the asus website. It says i should get a response with 48 hours, it has now been 48 hours since i submitted the inquiry and have gotten no response.
    Could anyone who has done this before (preferably in Australia) please tell me what my options are? I feel like the retailer is trying to dodge having to solve this.

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