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  1. #1
    New ROGer Array
    Join Date
    Aug 2019
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    10
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    2

    Rog Strix G issue

    Hello!

    I bought an ROG Strix G531GU-AL001 laptop a few weeks ago. It came without Windows, so I had to install it (Win10Pro, 1903) and the drivers too. As I wasn't very experienced with installing drivers, I must've messed something up while setting up the computer. Here are the problems I've encountered:

    I can't install the "ROG Keyboard Firmware Update tool V2.1.8" driver from the official ASUS driver site. It returns this error:
    baseboard product is G531GU
    find G531GU
    Getlasterror 0
    Error saving the Task 80070534
    Updating with MyASUS also doesn't work, the loading circle just loops forever.

    MyASUS returns a "Some functions aren't available, restart app or computer" message after trying to install the driver via Live Update

    UPDATE: now, MyASUS doesn't show any updates on the Live Update tab, but I still get notifications from it to install updates! Ugh...

    If I put the computer in sleep mode, not just the power button, but the whole lighting of the laptop flashes in red, which is super annoying, and shouldn't happen.

    When I make a lighting sequence in AURA Creator, and play the sequence, nothing happens, the lighting just stays dark. I can only control lighting via Armoury Crate and the keyboard shortcut.

    My question is, how can I fix the problems above? What drivers have I missed?
    I have read about the eSupport folder, but I don't have it since my NB came with NoOS. Can I acquire this folder from somewhere, or do I even need it to fix my problems?

    Thanks for further help.
    Last edited by martika731114; 09-20-2019 at 08:54 PM. Reason: "days" to "weeks"

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