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  1. #1
    New ROGer Array E33et PC Specs
    E33et PC Specs
    MotherboardROG Crosshair VI Hero (Wi-Fi AC)
    ProcessorAMD Ryzen 7 2700X
    Memory (part number)Crucial 2x8GB 3000MHz 16-16-16-35
    Graphics Card #1ASUS GTX Founder Edition 1080 8GB
    Graphics Card #2ASUS GTX Founder Edition 1080 8GB
    Sound CardOnboard
    Monitor3xASUS MG248 144Hz
    CPU CoolerEK-FB Asus C6h RGB Monoblock Acetal-Nickel
    CasePhanteks Enthoo Primo White
    Power SupplyCorsair RM750x
    Keyboard Asus ROG Claymore Cherry MX-Brown+Numpad
    Mouse Asus ROG Gladius II Wireless
    Headset ASUS Strix Fusion 700
    Mouse Pad Asus ROG Balteus Qi
    Headset/Speakers Logitech Z906 5.1
    OS Windows 10 Pro x64
    Network RouterNetgear R6220

    Join Date
    Dec 2016
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    Posts
    19

    Angry Fix your damn software!

    Hello Asus,

    The latest version doesn't work at all ROG_Armoury_v30034 with my ROG Claymore and Gladius II Wireless connecting issues, downgrade to ROG_Armoury_v30028 couldn't even update mouse firmware with usb cable connected and the main ui is superslow and poor optimized hope you can fix it soon, or hire better programmer cause since i've bought gaming keyboard and the mouse there always something that brakes, such as the RGB HB bridge with Aura sync.

    Kind regards
    e33et

  2. #2
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
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    301
    Posts
    7,474

    Hi E33et,

    FYI this is a customer discussion forum. If you want to speak to ASUS please contact customer support.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  3. #3
    New ROGer Array E33et PC Specs
    E33et PC Specs
    MotherboardROG Crosshair VI Hero (Wi-Fi AC)
    ProcessorAMD Ryzen 7 2700X
    Memory (part number)Crucial 2x8GB 3000MHz 16-16-16-35
    Graphics Card #1ASUS GTX Founder Edition 1080 8GB
    Graphics Card #2ASUS GTX Founder Edition 1080 8GB
    Sound CardOnboard
    Monitor3xASUS MG248 144Hz
    CPU CoolerEK-FB Asus C6h RGB Monoblock Acetal-Nickel
    CasePhanteks Enthoo Primo White
    Power SupplyCorsair RM750x
    Keyboard Asus ROG Claymore Cherry MX-Brown+Numpad
    Mouse Asus ROG Gladius II Wireless
    Headset ASUS Strix Fusion 700
    Mouse Pad Asus ROG Balteus Qi
    Headset/Speakers Logitech Z906 5.1
    OS Windows 10 Pro x64
    Network RouterNetgear R6220

    Join Date
    Dec 2016
    Reputation
    10
    Posts
    19

    Swtiching to Corsair soon!

    yeah, but you could admit that the software doesn't work flawless, and i thought the quickest wa to get software updates was in this forum, but who knows. Thinking about getting Corsair keybord & mouse if the software doesn't get any better or stable soon. But i realy hope that asus will be great on their software soon becuase there Hardware rocks.


    Kind regards
    e33et

  4. #4
    TeamROG Moderator Array xeromist PC Specs
    xeromist PC Specs
    Laptop (Model)Dell Inspiron 15 7567
    MotherboardMSI x470 Gaming Plus
    ProcessorAMD 2600X
    Memory (part number)16GB Crucial Ballistix Elite 3600
    Graphics Card #1ASUS GTX 1080 Strix
    MonitorBenQ BL3200PT
    Storage #1Intel 600p NVMe
    CPU CoolerWraith
    Casecustom Antec 900
    Power SupplyCorsair HX1000
    Keyboard Logitech Orion Spark
    Mouse Logitech MX500
    Headset Plantronics 777 with Oregon Aero upgrade
    xeromist's Avatar
    Join Date
    Jul 2010
    Reputation
    301
    Posts
    7,474

    Quote Originally Posted by E33et View Post
    yeah, but you could admit that the software doesn't work flawless
    It sounds like you think I work for ASUS? I'm just a volunteer. I could admit that ASUS owes everyone nachos but it wouldn't mean anything.

    I can say that from my years on this board that there do seem to be a good number of people that have issues with ASUS software but I don't have any way of knowing the total install base to know how prevalent those issues are.
    * Support disease research with Folding@Home *

    < < < Click the drop-down above my avatar for my PC specs!

  5. #5
    New ROGer Array E33et PC Specs
    E33et PC Specs
    MotherboardROG Crosshair VI Hero (Wi-Fi AC)
    ProcessorAMD Ryzen 7 2700X
    Memory (part number)Crucial 2x8GB 3000MHz 16-16-16-35
    Graphics Card #1ASUS GTX Founder Edition 1080 8GB
    Graphics Card #2ASUS GTX Founder Edition 1080 8GB
    Sound CardOnboard
    Monitor3xASUS MG248 144Hz
    CPU CoolerEK-FB Asus C6h RGB Monoblock Acetal-Nickel
    CasePhanteks Enthoo Primo White
    Power SupplyCorsair RM750x
    Keyboard Asus ROG Claymore Cherry MX-Brown+Numpad
    Mouse Asus ROG Gladius II Wireless
    Headset ASUS Strix Fusion 700
    Mouse Pad Asus ROG Balteus Qi
    Headset/Speakers Logitech Z906 5.1
    OS Windows 10 Pro x64
    Network RouterNetgear R6220

    Join Date
    Dec 2016
    Reputation
    10
    Posts
    19

    Lightbulb

    Didn't meant that even if it sound tho, but i realy hope that the dev's fix the firmware update on rog armoury so we can update the firmware on our peripheral's correctly, i'll know there hardware and design is top notch. But as an customer who bought expensive peripheral's is expecting to that it should works with so much of issus that asus have and it's a big company that have exist in 30y so they should know better that hardware and software must go hand in hand.


    Kind Regards
    e33et

  6. #6
    ROG Guru: White Belt Array
    Join Date
    Feb 2019
    Reputation
    22
    Posts
    104

    We all feel your pain brother...To some extent. ASUS makes awesome hardware but the guys in the software team need an espresso machine. Its not just this. Shortcomings on software has been seen across the board on pretty much everything.

    As stated this is an enthusiast forum. A few ASUS reps in here now and then. If you are having issues best thing to do is log a ticket with on the ASUS website and sit back and be prepared to wait. While you will get a response its not exactly been speedy in my experiences.

  7. #7
    ROG Guru: White Belt Array bigtop1967 PC Specs
    bigtop1967 PC Specs
    MotherboardCrosshair VII Hero
    ProcessorRyzen 3900X
    Memory (part number)Patriot Steel 4400CL19 @ 3733CL16
    Graphics Card #1XFX Radeon RX 580 8GB Black Edition
    Monitor2 x Acer CB241HQK
    Storage #1ADATA SX8200NP 480GB
    Storage #22 x SanDisk Ultra II
    CPU CoolerFractal Design S36 AIO
    CaseThermaltake Green Riing Core X5 EATX PC Gaming Cube
    Power SupplyEVGA G3 Gold
    Keyboard CORSAIR K70 RGB MK.2 Mechanical Gaming Keyboard Cherry mx brown
    Mouse Microsoft Mobile Wireless 4000
    OS Windows 10 Pro
    Network RouterASUS
    bigtop1967's Avatar
    Join Date
    Jul 2016
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    95

    I feel the pain too.

    Very frustrated that AISuite has not been updated yet to display Ryzen voltages/settings properly, especially for Ryzen 3000 CPUs

    I've tried the Armoury Crate beta, but that only shows Aura on my CH7 - not worth the bother.

    So neither these programs is fully functional on my motherboard.

    I know that ASUS people do watch in on these forums, but rarely respond to anything. You'd think they'd take more notice really... it's a great way to see how customers are getting on and to find out what the main problems are that customers are having.

    Duh
    About me: I am dyslexic and DO occasionally miss things!

    There are 10 types of people, those who understand binary, and those that don't.
    F people in 10 don't understand hexadecimal[/SIZE]

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