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09-24-2019 12:07 AM #1New ROGer Array
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- Sep 2019
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GPU missing backplate, can i still rma?
I have a dual 2080 ti missing the backplate, is it still possible to rma?
will the warranty cover that?
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09-24-2019 02:19 AM #2ROG Guru: Yellow Belt Array pndiode PC Specs
pndiode PC Specs Laptop (Model) ASUS G752VL-DH71 Motherboard ROG Maximus IX Extreme Processor I7-7700K Memory (part number) G-Skill F4-3600C19Q-32GTZRB Graphics Card #1 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Graphics Card #2 ROG Matrix GTX 980TI -P-6GD5 Bitspower Water Block Monitor SAMSUNG S22D300HY (2 ea) Storage #1 WD Black SN750 1TB Storage #2 WD Blue 4TB (4 ea) CPU Cooler EK PE 360 (Top), PE 240 (Front), and Xres 100 Elite Case ROG Strix Helios Power Supply ThermalTake Toughpower 1200W Keyboard Cerberus Mouse Logitech MX Master S2 Headset ROG Strix Fusion 300 Mouse Pad Generic Headset/Speakers Bose Companion 3 Series II OS Win 10 Pro 20H2 Network Router Generic Accessory #1 ROG Aura Terminal Accessory #2 ROG 10GB Express Accessory #3 Corsair ML140 (4 ea), Corsair ML120 (3 ea)
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GPU missing backplate
No, because you have to RMA an item (GPU) with all the parts that came with it, because you will more than likely not get the same GPU back that you RMA.
No, because the serial number label is attached to the back plate on ASUS GPUs that come with a back plate.
However, if you purchased the GPU without the back plate, take it back to place of purchase.
I could be wrong! Anyway, you can try to do a RMA. You're only going to get one of two answers from ASUS: Yes (it will cost you more money) or No. Let us know how the RMA process worked out for you.
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